Tasting Room and Hospitality Manager

About Chateau Margene

Chateau Margene is a small, family-operated estate winery in the Creston hills of Paso Robles, known for handcrafted, small-batch wines and an intimate, personal tasting experience. They are entering an exciting new chapter under new ownership, and they are building their hospitality program from the ground up. This is a rare chance to get in early, help shape how they welcome guests and care for their members, and grow into a larger role as the winery grows.

Key Responsibilities

• Tastings & Guest Experience
• Warmly greet every guest and lead engaging, educational wine tastings that tell the story of our wines and estate.
• Confidently present, recommend, and sell wine, and actively convert guests into wine club members.
• Deliver consistent, gracious customer service that builds lasting relationships and repeat visits.
• Orders, Reservations & Customer Correspondence
• Fulfill and package wine orders accurately, including pulling, boxing, and preparing shipments.
• Correspond with customers professionally by phone and email, answering questions and following up promptly.
• Manage reservations and guest communications through our Tock reservation system; tastings are by appointment only.
• Process sales and orders through our OrderPort point-of-sale (POS) system and maintain accurate records.
• Wine Club Support
• Serve as a friendly, reliable point of contact for wine club members via phone and email.
• Support wine club shipments and on-site club pickups, ensuring members feel valued and well cared for.
• Facility & General Upkeep
• Perform light cleaning and daily upkeep of the tasting room, including the bar, glassware, restroom, and common areas.
• Open and close the tasting room, restock wine and retail products, and maintain attractive, organized displays.
• Help keep inventory and the back-of-house storage areas tidy and well organized.

Requirements

• Minimum of 3 years of relevant experience (tasting room, hospitality, restaurant, or retail).
• Must be 21 years of age or older.
• Valid California Responsible Beverage Service (RBS) certification required.
• Availability to work weekends on-site is required; some holidays and special events as needed.
• Ability to stand for long periods and to lift and carry up to 50 lbs. repeatedly (cases of wine).
• Comfort using a point-of-sale system, reservation software (Tock), and basic computer tools (email, light data entry).
• Valid California driver's license.
• A positive, team-oriented attitude and willingness to learn.

Compensation & Schedule

Pay: $30/hour – DOE, plus tips.

Wine Club Incentive: Additional compensation earned for new wine club sign-ups.

Hours: Full-time, Thursday–Monday, on-site at our Creston estate, with a minimum of 30 hours per week. Some holidays and special events as needed.

Benefits & Perks

• Employee discounts on wine and merchandise.
• 40 hours of paid sick leave annually.
• Paid wine education and tasting opportunities to grow your expertise.

Equal Opportunity Employer

Chateau Margene is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected category.