Taskforce General Manager - Nationwide

About the role

Task Force General Manager will provide both short and long-term task force coverage for any of the EOS Hospitality owned or managed properties, serving as the acting General Manager and onsite leader of the hotel while representing the company with internal and external clients and communications. The position is needed during times of transition, during a leave of absence, or when assistance in training is needed until a full-time General Manager is assigned, with assignment length based on the specific needs of the property. Properties include independent as well as branded hotels, such as Marriott and Hilton. The role is responsible for the selection, training, and development of key leadership roles within the resort and for constantly monitoring hotel staff performance in all phases of service and job functions. The Task Force General Manager must interact with guests, resolve problems, and communicate effectively with all departments, ensuring the profitability of all departments to achieve budgeted objectives. Additionally, the individual serves as the primary training resource for new General Managers or those needing additional support and hands‑on training, may provide support in other operational roles, and assists with corporate projects and initiatives.

Responsibilities

• Leading and supporting all departments within the resort to ensure all policies and procedures and standards are being met.
• Interacting positively with guests promoting the features and amenities of the resort
• Monitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel.
• Maintaining profitability of each department
• Evaluating cost effectiveness of all aspects of the operation
• Developing cost savings and profit enhancing measures across the resort
• Providing support to the executive committee and leadership group
• Manage the overall seasonal demand strategy in partnership with the hotel’s revenue team.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.
• Respond to guest complaints or concerns in a prompt and professional manner.
• Ensure the effective operation of the hotel through the direct supervision of the operations leadership team.
• Manage the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering.
• Enforce hotel standards, policies, and procedures are in place within the hotel departments.
• Ensure compliance with federal, state and local laws.
• Perform other duties as assigned.

Qualifications

Candidates must have a minimum of ten years of management experience in resorts or hotels. Independent and Branded hotel experience (limited and full service) preferred. Strong prior experience in sales and marketing and food & beverage is preferred. Bachelor’s degree is required. The candidate must have excellent communication skills, both