Taskforce General Manager - Nationwide

Task Force General Manager will provide both short and long‑term task force coverage for any of the EOS Hospitality owned or managed properties, serving as the acting General Manager and onsite leader of the hotel. The role represents the company with internal and external clients and communications. It is needed during times of transition, a leave of absence, or when assistance in training is required until a full‑time General Manager is assigned. Assignment length is based on the specific needs of the property, which may include independent as well as branded hotels such as Marriott and Hilton. The position is responsible for the selection, training, and development of key leadership roles within the resort, continuously monitoring staff performance across all service phases and job functions. The Task Force General Manager must interact with guests, resolve problems, and communicate effectively with all departments, ensuring profitability of all departments to meet budgeted objectives. This individual also serves as the primary training resource for new or support‑seeking General Managers and may assist with various operational roles and corporate projects.

Key Responsibilities

• Lead and support all departments within the resort to ensure policies, procedures, and standards are met.
• Interact positively with guests, promoting the features and amenities of the resort.
• Monitor all aspects of the hotel operation and rectify any deficiencies with respective personnel.
• Maintain profitability of each department.
• Evaluate cost effectiveness of all aspects of the operation.
• Develop cost‑saving and profit‑enhancing measures across the resort.
• Provide support to the executive committee and leadership group.
• Manage the overall seasonal demand strategy in partnership with the hotel’s revenue team.
• Establish and implement service recovery guidelines to ensure complete guest satisfaction.
• Respond to guest complaints or concerns promptly and professionally.
• Ensure effective operation of the hotel through direct supervision of the operations leadership team.
• Manage the appearance, condition, and preventive maintenance of the physical hotel through direct supervision of the Director of Engineering.
• Enforce hotel standards, policies, and procedures within all departments.
• Ensure compliance with federal, state, and local laws.
• Perform other duties as assigned.

Required Qualifications

• Minimum ten years of management experience in resorts or hotels.
• Independent and branded hotel experience (limited and full service) preferred.
• Strong prior experience in sales and marketing and food & beverage preferred.
• Bachelor’s degree required.
• Excellent verbal and written communication skills.
• Good computer and budget analysis skills.
• Ability to maneuver within an ever‑changing environment, providing guidance and support to management and staff to deliver exceptional guest service and achieve budgeted goals.

Salary

Annual salary range from $120,000 to $220,000, depending on geographic location.