Task Force Front Office Agent - Sheraton Lightspeed

About the role

As a key member of our team, you will be responsible for managing and enhancing the guest experience at our premier hotel. You will work closely with the front desk staff to ensure smooth check-ins and check-outs, and provide exceptional customer service.

Responsibilities

• Handle guest inquiries and complaints in a professional manner.
• Manage room reservations and availability.
• Ensure all guest requests are promptly addressed.
• Oversee the front desk operations including check-in/check-out procedures.
• Collaborate with other departments to maintain a seamless operation.

Requirements

• Bachelor’s degree in hospitality management or related field.
• At least 2 years of relevant experience in a hotel setting.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours including weekends and holidays.

Qualifications

• Strong organizational skills.
• Customer service orientation.
• Ability to handle multiple tasks simultaneously.
• Passion for hospitality and guest satisfaction.

Skills

• Proficiency in hotel management software.
• Knowledge of local area attractions and events.
• Ability to manage inventory and supplies.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts on hotel services.

Pay

The salary range for this position is $30,000 - $40,000 annually.

Schedule

This is a full-time position with a standard 40-hour work week, including weekends and holidays.