Taproom/FOH Manager

About the role

Are you looking to join a fun, fast-paced team where great beer, great food, and great people come together? Railtown is the place for you! Railtown Brewing Co. is known for brewing quality craft beer in both traditional and unique styles. In 2018, we opened a full-service restaurant to complement our beverage offerings. Since then, Railtown has cultivated a strong and dedicated local following that loves our food just as much as our beer. We strive to bring food to the table that complements and pairs well with our beer offerings. Our menu offers a mix of dependable comfort-food favorites while introducing ingredients and twists that keep things new and interesting. We are a company that cares about our team. We strive to create a warm and welcoming environment where everyone is free to be themselves. The quality of our products and service has made Railtown a staple in our community, and we take pride in providing a great guest experience visit after visit.

Responsibilities

• Oversee day-to-day taproom and front-of-house operations, including supervising staff, direct employee communication, training, and daily maintenance
• Conduct opening and closing procedures
• Lead by example and set the tone for staff work ethic, hospitality, and professionalism
• Uphold and enforce company policies, procedures, and service standards
• Work alongside the General Manager and Kitchen Manager to build a strong team culture and continually improve day-to-day operations
• Support staff wherever needed and be willing to step into any FOH role during busy periods
• Develop strong relationships with guests and provide outstanding customer service
• Handle customer concerns and complaints calmly, professionally, and with a solutions-oriented approach
• Maintain a hospitable, welcoming, and positive environment
• Oversee daily keg stocking, tap board changes, beer labels, menu updates, and communication of beer and product changes to staff
• Maintain accurate daily cash handling and balance procedures
• Oversee cleaning tasks and ensure daily and weekly cleaning lists are completed
• Complete weekly drain cleaning
• Maintain and organize merchandise displays and ensure merchandise is properly stocked
• Support basic kitchen operations and assist the kitchen during busy periods when needed
• Work with the General Manager on POS upkeep, maintenance, and updates
• Communicate effectively and in a timely manner through email and Trello
• Work with the management team to develop promotions, events, advertising ideas, and other ways to improve the taproom experience
• Help create and implement staff incentive programs and customer engagement initiatives
• Work with the General Manager to establish staff performance goals and participate in performance reviews
• Attend monthly management meetings
• Maintain knowledge of Railtown's beer, food, events, promotions, and overall brand
• Help ensure that the taproom consistently reflects Railtown's standards for hospitality, cleanliness, service, and quality

Requirements

• Previous full-service restaurant or hospitality experience; management or leadership experience preferred
• Passion for craft beer and willingness to continue learning about beer and our offerings
• Strong communication and leadership skills
• Dependable, organized, and detail-oriented
• Positive