Tapestry Senior Analyst

About the role

The Epic Tapestry Senior Analyst provides EHR design, build, sing, and advanced troubleshooting services for Nordic’s more complex clients. They bring strong technical and soft skills and perform most of the day-to-day work for our clients with oversight and assistance from Application Advisors and Senior Application Advisors.

Responsibilities

• Technical: Perform advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
• Fulfill system requests: Fulfill system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and sing.
• Workflow and audit: Perform analysis of workflows, system setup, and system audits, including participating in system upgrades and sing.
• Project and issue management: Exercise moderate judgment and contribute to decisions under the supervision of Application Advisors, manage multiple customer assignments with minimal oversight from Application Advisors, and assist in other internal initiatives as necessary.

Requirements

• Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience).
• Epic Certification in at least one of the following: Tapestry Eligibility and Enrollment, Tapestry Claims Administration, Tapestry Utilization Management Administration required. Multiple Tapestry certifications preferred.
• 3-5+ years of experience implementing, training, or supporting EHR modules.
• Demonstrate and embody Nordic’s maxims, apply problem solving skills, excellent communication skills, proficiency with Microsoft Office applications, strong attention to detail, and ability to organize.
• Work independently and within a team environment, take on-call rotations, and travel up to 10%.

Qualifications

• Must demonstrate and embody Nordic’s maxims.
• Apply problem solving skills.
• Exhibit excellent communication skills, both written and verbal.
• Be proficient with Microsoft Office applications.
• Show strong attention to detail and ability to organize.
• Be able to work independently, as well as within a team environment.
• Have prior experience with ticketing systems and change management processes.
• Have knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred.

Skills

• Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience).
• Epic Certification in at least one of the following: Tapestry Eligibility and Enrollment, Tapestry Claims Administration, Tapestry Utilization Management Administration required. Multiple Tapestry certifications preferred.
• 3-5+ years of experience implementing, training, or supporting EHR modules.
• Problem solving skills.
• Communication skills, both written and verbal.
• Microsoft Office proficiency.
• Attention to detail and organizational abilities.
• Independence and teamwork.
• Ticketing systems and change management experience.
• ITIL processes, previous management and project management experience, and participation in previous systems implementations, preferred.

Benefits

Nordic offers a supportive team culture where everyone is focused on the overall goals of Managed Services. Onboarding of new team members includes orienting to unique client configuration and processes, and introducing employees to customer counterparts.

Pay

Competitive compensation package.

Schedule

Flexible schedule to accommodate customer needs and on-call rotations.

Additional Details

• Ability to take on-call rotations outside of core business hours, including nights and weekends.
• Prioritize the overall goals of Managed Services.
• Adapt to changing priorities under the guidance of Managers and Application Advisors.
• Delegate and explain less complicated tasks to peers and less-experienced team members.
• Guide and oversee the completion of delegated tasks.

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.