Tanning Representative

About the role

The Tanning Representative serves as the club-level specialist within the Relax and Recover department, responsible for delivering exceptional customer service, promoting wellness services, and driving retail and tanning product sales. This role requires a strong knowledge of tanning equipment, hydro-massage systems, and spray tanning services to provide safe, informed, and professional guidance to members. The ideal candidate is energetic, sales-driven, and customer-focused, with the ability to create a welcoming and informative experience while ensuring all services are delivered safely and in accordance with company standards.

Responsibilities

• Greet and consult with members in a professional, friendly, and upbeat manner.
• Recommend safe tanning times and appropriate services based on individual member needs and skin type.
• Clearly explain differences in UV tanning beds, spray tanning options, and related wellness services.
• Provide guidance on tanning lotions and product usage to enhance member results and safety.
• Deliver exceptional customer service in all member interactions.
• Achieve and exceed weekly and monthly sales goals for tanning services and retail products.
• Utilize suggestive selling techniques to promote tanning lotions, upgrades, and additional services.
• Support membership engagement through upselling and cross-promoting club offerings.
• Participate in social media outreach and community engagement efforts to promote services.
• Track daily performance metrics, sales goals, and administrative reporting requirements.
• Maintain a clean, organized, and fully sanitized tanning and recovery area.
• Ensure all equipment is properly cleaned and maintained according to company standards.
• Monitor facility readiness during high-traffic periods and adjust priorities as needed.
• Uphold strict sanitation protocols to ensure member safety and comfort.
• Assist in maintaining an overall professional and welcoming environment.
• Complete daily administrative paperwork and performance tracking accurately and on time.
• Follow all company policies, procedures, and operational guidelines.
• Support management with additional tasks, reporting, and operational needs as assigned.
• Maintain a thorough understanding of all Relax and Recover services and products.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Previous experience in retail, customer service, or sales environment required.
• Strong verbal and written communication skills.
• Proven ability to meet or exceed sales goals.
• Ability to thrive in a fast-paced, high-traffic environment.
• Reliable transportation required.
• Strong interpersonal skills and a customer-focused mindset.
• Salon, wellness, or fitness industry experience preferred.
• Current CPR/AED Certification required.
• SmartTan Certification (provided by Fitness Ventures LLC upon hire).
• Additional certifications may be required based on state or local regulations.
• All applicants must possess a high school diploma or equivalent (GED) and be at least 18 years of age.
• Applicants must be legally authorized to work in the United States and must maintain eligibility throughout their employment.
• Proof of employment authorization and all documentation required for employment verification must be provided upon hire.
• Employees are responsible for notifying the company immediately if their work authorization status changes.

Benefits

• Gym Membership
• Opportunity for advancement
• Training & development
• Employee discounts