Tanger Ambassador - Deer Park

About The Role

In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a Tanger Ambassador - Deer Park.

This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies.

Job Description

• Maintain a polished and professional appearance that aligns with our brand image.
• Attend Tanger virtual or in-person sessions, webinars, or meetings to enhance knowledge and skills as a brand ambassador.
• Engage and proactively assist all guests across the center as assigned, driving consumer awareness, providing a consistent brand voice, and creating a fun welcoming atmosphere.
• Develop and maintain expert knowledge of all center store locations, amenities, local and national programs, promotional offers, and event details in order to answer questions and provide superior customer service to Tanger’s shoppers and retailers.
• Prepare and hand out samples, coupons, and product information. Distribute these marketing and promotional materials to shoppers.
• Collect and record customer feedback and information as needed internally and for client relations.
• Use expert mobile technology skills to educate all shoppers on TangerClub benefits and opportunities for additional savings, sales, contests, events, and loyalty perks via the Tanger Mobile App.
• Absorb and recap promotional events via photos, video, audio, etc.
• Foster partnerships with our retailers by responding appropriately to retailer requests.
• Assist center management team as needed.
• Drive operational excellence according to Tanger policy and procedure by reporting center issues or concerns in a timely and accurate manner to center management and in accordance with policy.
• Provide general administrative and clerical support to include general office up-keep and organization.
• Assist in receiving shipments, route incoming mail and prepare outgoing mail and overnight packages as needed.
• As needed, assist with the following and make sure they are maintained and regularly updated: emergency notification systems, HVAC & roof logs, center collateral & signage, center website, vendor check-in & social media channels.
• Assist in training new Brand Ambassadors as needed.
• Perform additional duties or participate in other special projects as assigned.

Competencies

• Focused on making the best first impression—smile, welcome and connect with customers authentically.
• Effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels.
• Able to offer “best in class” service, anticipate needs, and leave the customer with a positive Tanger experience.
• Able to carefully listen and understand a customer’s situation in order to assist them.
• Able to acknowledge, interact and build relationships with shoppers, vendors, and retailers.
• Able to maintain a polite demeanor and demonstrate patience when interacting with customers.
• Able to act in a professional manner at all times.
• Able to remain up to date on Tanger marketing initiatives to drive revenue generation.
• Able to communicate effectively including using positive language.
• Outstanding verbal and written communication skills, fluency in English, bi-lingual in Spanish is a plus.
• Able to use and navigate current/emerging technology and applications with proficiency. Includes mobile devices (mobile phones/iPads, tablets).
• Able to work outdoors promoting marketing initiatives designed to drive traffic and generate revenue.
• Able to work a flexible schedule to accommodate business needs, including nights, weekends, and holidays.

Education And Experience

• High School Diploma or work-related experience.
• 1-2 years customer service experience.
• PREFERRED: 1 year administrative experience.
• PREFERRED: Bilingual: Able to read, write, and speak in Spanish.