Tall Grass and Weeds Clerk - Metropolitan Area Building and Construction Department (MABCD)

Responsibilities

• Receives service inquiries from customers by phone or personal contact.
• Responds to numerous inquiries and/or complaints concerning customer services provided, and either resolves a complaint or refers it to an appropriate person when necessary.
• Provides information to the public regarding specific services provided.
• Compiles requests for service, and routes them to the appropriate area for response.
• May bill customers for assigned services or sales, or collect various fees.
• May supervise the work of other employees.
• May assists a supervisor with work scheduling and other supervisory matters.
• May handle calls and inquiries escalated from first-line customer service staff.
• Maintains customer records, records concerning code enforcement, or other records as appropriate to assigned function.
• May handle billing for special services.
• May use a two-way radio to inform field staff of urgent maintenance or repair needs.
• Completes work assignments may require the operation of a vehicle.

Requirements of Work

• May require knowledge of call center procedures and techniques.
• Ability to use a computer to access, interpret, and record information.
• Ability to quickly develop knowledge of rules and regulations relevant to the service provided.
• Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone.
• Ability to access records in file cabinets, books, or on microfilm.
• Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, and the public.
• May require ability to develop and use spreadsheets involving basic mathematical and statistical operations.
• May require ability to move up to 25-lb. loads of records, generally contained in boxes or drawers.
• May require ability to effectively plan, organize, and supervise the work of others.
• Ability to communicate clearly and effectively, both orally and in writing.
• May require ability to use or learn to use a two-way radio.
• May require the ability to acquire and maintain a valid Kansas driver's license.

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening. Applicants have rights under Federal Employment Laws. Please find more information under the following links:

• [https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf){target="_blank" rel="noopener"} ([Download PDF reader](https://get.adobe.com/reader/){target="_blank" rel="noopener"})
• [https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf){target="_blank" rel="noopener"} ([Download PDF reader](https://get.adobe.com/reader/){target="_blank" rel="noopener"})
• [https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf){target="_blank" rel="noopener"} ([Download PDF reader](https://get.adobe.com/reader/){target="_blank" rel="noopener"})