Talent Specialist - Chief Administrative Office

About the Role

The Training Specialist plays an important role in supporting workforce learning, development, and engagement across the City of Philadelphia. This position designs, updates, and delivers training programs and learning resources that serve employees, teams, cohorts, departments, and citywide workforce initiatives. The Training Specialist develops engaging and practical learning experiences for a variety of audiences across departments, job levels, and employee groups.

Responsibilities

• Conduct needs-assessment meetings with departments, teams, and stakeholders to identify skill gaps, training needs, workforce challenges, and opportunities for improvement.
• Design, develop, update, and enhance training programs, workshops, instructional materials, presentations, job aids, exercises, and other learning resources.
• Translate stakeholder input, program goals, needs assessments, and complex information into clear learning objectives, training outlines, facilitator guides, participant materials, and learner activities.
• Deliver engaging training sessions in virtual, in-person, and hybrid formats for employees, teams, cohorts, departments, working groups, and citywide audiences.
• Apply adult learning principles, instructional design practices, and creative facilitation techniques to promote participation, knowledge retention, and practical application.
• Create interactive and visually effective learning content using tools such as Microsoft, learning management systems, or other training and design platforms.
• Collaborate with subject matter experts, department leaders, vendors, committees, and other partners to ensure training content is accurate, relevant, practical, and tailored to the intended audience.
• Support specialized workshops, team retreats, cohort learning, new program rollouts, and workforce initiatives by developing and facilitating training that promotes understanding, engagement, adoption, and application.
• Collect, review, and use participant feedback, evaluations, assessments, and other learning data to measure training effectiveness and improve learning materials and delivery.
• Manage assigned training projects by establishing timelines, coordinating logistics, communicating with stakeholders, tracking deliverables, and ensuring timely completion.
• Perform other related duties as assigned by department and/or unit leadership.

Qualifications

• Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field is preferred but not required. Equivalent work experience will be considered.
• Minimum of 3 years of experience in instructional design, curriculum development, or professional development training.
• Proficiency in Articulate and/or PowerPoint, and other instructional design tools is required.
• Experience in designing and delivering professional development or corporate training for adult learners.

Preferred Qualifications

• Experience working in a government, nonprofit, or public sector environment.
• Certification in instructional design or adult learning principles.
• Familiarity with tools like Canva, learning management systems, or similar instructional design tools.
• Experience designing interactive training for team-building or retreat-based learning.
• Familiarity with using AI or other advanced technologies for instructional design.

Skills

• Strong facilitation and presentation skills, with the ability to deliver engaging training.
• Strong written and verbal communication skills, with the ability to develop clear, concise, and engaging training materials.
• Skill in designing, developing, and updating training content for various formats.
• Strong project management and organizational skills.
• Strong research and analytical skills.
• Ability to use AI and other emerging technologies to support training efforts.

Benefits

• Unlimited FREE public transportation through SEPTA’s Key Advantage program.
• 8 weeks of paid parental leave.
• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program offering eligibility into a discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.

Salary Range: $65,000-$75,000