Talent Management Specialist III

Reports to the Director, Service Experts Career Academy.

Responsibilities

• Prepares for and delivers approved apprenticeship training and instructional programs, using instructor-led, electronic/web-based, and/or multimedia training methods and formats.
• Conducts assessments and module exams, through electronic testing systems, to verify students have a solid understanding of the training content.
• Conducts and facilitates Performance Tests in a lab or jobsite environment to verify students can apply the knowledge gained through the classroom to situations they will encounter in the field.
• Maintains their Craft Instructor certification status.
• Evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
• Coordinates or performs administrative functions necessary to deliver and document training programs.
• Performs miscellaneous job-related duties as assigned.
• Ensures student performance is properly reported and records are accurately maintained.
• Assists in the distribution of Apprentice Tool Kits and PPE.
• Maintains a safe and inclusive learning environment at all times.
• Administers written and performance-based tests within the company and NCCER guidelines.
• Ensures the security and maintenance of all student records complies with company policy and procedures.

Requirements

• Graduate of a technical training program with Associate’s Degree or equivalent and/or completed Apprenticeship training program in the HVAC Trade.
• Minimum ten (10) years Journey level field experience in HVAC.
• Successful candidates must complete ICTP and become certified Craft Instructors.
• Previous experience training technicians or installers is desirable.
• Strong verbal and written communication skills with a focus on rapport building, listening, and the ability to deliver effective training programs.
• Advanced analytical, business acumen and critical thinking skills.
• Self-motivated and able to work with limited supervision.
• Ability to interpret educational needs and develop effective instructional solutions.
• Proficient in productivity tools including: Zoom as well as Microsoft Office products, including: PowerPoint, Excel, TEAMs and Outlook.
• Skilled in presenting ideas in a clear, concise manner.
• Ability to work in a team-oriented, collaborative environment.
• Project management and presentation skills and the ability to resolve complex problems and issues.
• Ability to effectively prioritize and execute tasks in a complex environment.
• Remote/office from home.
• Non-traditional hours: Because training occurs in the evening and/or on weekends.
• 30% average travel.
• Moderate physical activity, including: lifting to 60lbs and extended periods of walking and standing.
• Work may be performed in a classroom setting, equipment lab, or jobsites.
• Must have a strong desire to share knowledge and help others succeed.

Qualifications

• Minimum 4+ years of experience.
• Bachelor's Degree.