Talent Consultant, Workforce Solutions

About the Role

As the Senior Talent Consultant, you will be part of a dynamic Program Management Office team assigned to a specific Guidant Global MSP client. You will deliver flawless execution of day-to-day operations in conjunction with the Client Sponsor and with support from a dedicated Service Delivery team and Shared Back-Office Services team. We seek an experienced MSP professional with high integrity, an inquisitive mind, and a passion for operational and customer service excellence.

Commitment to our culture, values, and behaviors is essential, focusing on collaboration, respect, inclusion, responsibility, and integrity.

Responsibilities

• Program Management:
  • Ensure successful delivery of ongoing program requirements, including SLA/KPI compliance.
  • Work closely with Service Delivery and back-office teams to meet day-to-day client needs.
  • Actively manage supplier/vendor operations, including reporting, KPIs, performance, and rationalization.
• Billing, Reporting & Analytics:
  • Ensure accurate and timely billing, reporting, and analysis (scheduled and ad-hoc requests).
  • Prepare weekly and monthly status reports on program activity and issues.
• Project Management:
  • Manage and implement program/project modifications and enhancements.
• Continuous Improvement:
  • Use experience, data, and analytics to drive improvements in program processes, utilization, and satisfaction.
• Escalation Management:
  • Proactively identify and resolve issues impacting program performance and client satisfaction.
• VMS Management:
  • Build strong relationships with VMS suppliers to ensure system performance meets customer expectations.
• Client Management:
  • Develop and maintain relationships with key client stakeholders and hiring managers.
  • Serve as a subject matter expert, providing training and education for HR, Procurement, and Hiring Managers.
  • Deliver relevant corporate, client, and team communications.
  • Manage and resolve program, team, or people-related issues.
• Workplace Health, Safety, and Environmental Compliance:
  • Commit to preventing injury and ensuring a safe, secure, and healthy workplace.
  • Actively participate in and complete compliance training.
  • Consider safety implications in decision-making.
• Experience with Business Intelligence Tools (Power BI preferred).

Requirements

• Knowledge of:
  • Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), Human Resources (HR).
• Experience:
  • Leading teams to meet service level agreements and key performance indicators for MSP business performance.
  • Report development, management, and QA with strong attention to detail.
  • Identifying and leading process improvement initiatives.
  • Project management.
• Skills:
  • Effective communication, presentation, time management, organization, and planning.
  • Proficiency in MS Excel and MS PowerPoint.
  • Experience with Business Intelligence tools and data-driven decision-making.
  • Ability to:
    • Demonstrate a track record of growing and maturing client relationships.
    • Manage accounts with fiscal responsibility.
    • Lead through influence and problem-solving.
    • Communicate conceptual information to all levels of management.
    • Initiate, recommend, or provide solutions through designated channels.
    • Build and execute project plans.
    • Manage data collection and reporting for regular and ad-hoc needs.