Talent Acquisition Partner - Closing & Conversion

Position Overview

The Talent Acquisition Partner - Closing & Conversion is responsible for driving strategic growth by securing high-performing Mortgage Loan Officer talent for designated branches or regions within a large-scale, high-production mortgage platform. This role focuses on the later, most critical stages of the recruiting lifecycle, engaging qualified candidates after initial screening phases and owning candidate conversion outcomes through high-impact closing efforts, including guiding candidates through final decisions and offer acceptance.

Job Responsibilities

• Partner with branch and divisional leadership to support strategic growth initiatives across established, high-performing teams.
• Collaborate with internal recruiting teams to align on candidate pipelines, priorities, and market strategy.
• Avoid attracting and securing experienced, high-producing Mortgage Loan Officers and teams.
• Own the final stages of the recruiting lifecycle, driving candidate conversion from offer through acceptance and onboarding.
• Lead advanced-stage candidate engagement, including presenting opportunities, addressing questions, and guiding final decision-making.
• Lead high-impact candidate closing conversations, effectively positioning CrossCountry Mortgage’s value proposition, compensation structure, and growth opportunities.
• Influence and convert qualified candidates into hires through a consultative, relationship-driven approach.
• Present competitive, customized offers aligned with candidate motivations and business objectives.
• Facilitate transparent and professional discussions regarding compensation, transition expectations, and onboarding.
• Develop and execute tailored closing strategies for high-value candidates, leveraging market intelligence, production data, and competitor insights.
• Drive offer acceptance rates by proactively identifying risks and addressing candidate concerns throughout the decision-making process.
• Serve as the primary point of contact for late-stage candidates, ensuring a seamless and high-quality experience through offer acceptance and onboarding transition.
• Build and maintain relationships with top talent to understand career objectives, production drivers, and long-term goals.
• Leverage production data, market insights, and industry tools to identify trends and inform recruiting strategies.
• Maintain awareness of the competitive landscape, including talent movement and organizational positioning within the mortgage industry.
• Track and analyze closing metrics, including offer acceptance rates and declines, to continuously improve conversion strategies.

Qualifications And Skills

• Bachelor’s degree or equivalent relevant experience.
• 7+ years of experience in mortgage banking, retail lending, or financial services, preferably within high-production or large-scale mortgage organizations.
• Advanced understanding of mortgage production metrics, including loan volume, pipelines, and performance indicators.
• Skilled at leveraging data, market intelligence, and industry insights to inform strategy and influence outcomes.
• Excellent relationship management skills, effectively influencing and engaging candidates in advanced stages of the hiring process.
• Excellent communication, negotiation, and business acumen, successfully navigating complex and sensitive discussions.
• Skilled in operating independently in a dynamic, performance-driven environment while collaborating across teams.

Benefits

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.