Talent Acquisition Partner (Call Center)

Talent Acquisition Partner, Contact Center Recruiting Location: Mesa/Phoenix, AZ (Onsite) About Serenity Serenity Healthcare is one of the fastest-growing healthcare organizations in the country, operating more than 40 clinics across multiple states and continuing to expand rapidly. We provide life-changing treatments for individuals struggling with depression, anxiety, and other mental health conditions through innovative therapies including TMS, ketamine infusion therapy, and medication management. The Opportunity Serenity Healthcare is seeking a Talent Acquisition Partner to support the growth of our contact center operations in Arizona and Texas. This role will focus on high-volume recruiting for Patient Care Coordinators, Team Leads, Supervisors, and other customer-facing contact center positions. We are looking for a recruiter who has successfully recruited high-volume call center, customer service, collections, inside sales, healthcare scheduling, or similar operational teams. This role is ideal for someone who enjoys building candidate pipelines, moving quickly, and partnering closely with leaders to fill critical positions that directly impact business growth. What You'll Own Full-cycle recruiting for contact center and customer-facing operational rolesBuilding and maintaining talent pipelines for high-volume hiring needsSourcing candidates through job boards, referrals, networking, and direct outreachScreening and interviewing candidates to assess experience, professionalism, communication skills, and culture fitPartnering with contact center leadership to understand staffing needs and hiring prioritiesManaging recruiting activity, candidate flow, and hiring metrics within the ATSSupporting hiring initiatives tied to the expansion of Serenity's contact center operationsDelivering an exceptional candidate experience throughout the hiring processParticipating in recruiting events, job fairs, and local talent attraction efforts as neededContinuously improving recruiting processes to increase hiring speed and quality What Success Looks Like Consistently filling high-volume contact center positions with quality candidatesMaintaining strong partnerships with hiring managers and operational leadersBuilding proactive pipelines that reduce time-to-fill and support future growthAchieving hiring goals in competitive labor marketsContributing to improved retention through thoughtful candidate selection and effective hiring practices What We're Looking For 2+ years of full-cycle recruiting experience requiredPrevious experience recruiting for high-volume call center, contact center, customer service, inside sales, collections, healthcare scheduling, or similar operational environments requiredExperience managing multiple openings simultaneously in a fast-paced environmentStrong sourcing, screening, interviewing, and candidate engagement skillsAbility to build relationships with hiring managers and influence hiring decisionsExperience with applicant tracking systems and recruiting metricsExcellent communication, organization, and follow-through Preferred Qualifications Healthcare recruiting experienceExperience supporting rapid-growth organizationsExperience hiring for Patient Care Coordinator, Contact Center, Customer Service, Sales Support, or healthcare operations positions