Talent Acquisition Partner

Are you looking to sink your teeth into a pivotal role within a growing HR team and have a passion for talent acquisition? Are you excited by the tech space and want to join an innovative, market-leading organization? Do you have experience working in the SaaS sector and want to work for a fast-paced global company? If so, we want to hear from you!

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.

Responsibilities

• Execute the overall team recruitment strategy and manage all recruitment activity for the full recruitment lifecycle, including relationships with managers, candidates, selected job boards, and preferred agencies, partnering with the wider HR team and internal stakeholders.
• Work with hiring managers to understand business needs, develop role specifications, carry out intake calls, and lead recruitment processes in line with best practices, with a focus on candidate experience.
• Build a talent pipeline through the use of LinkedIn, job boards, and specialist agencies where required; initiate campaigns focused on high-quality candidates in line with the company’s values and role requirements.
• Manage the company’s Preferred Supplier List (PSL) framework and negotiate associated terms of business, ensuring compliance with internal processes.
• Lead weekly recruitment updates for your roles with the wider recruitment and HR team, providing insights on candidates, pipeline, source methods, challenges, and proposed strategic changes for each role.
• Manage candidate communications, coordinate interviews and manager schedules, and ensure efficiency within every aspect of the recruitment process.
• Manage systems and processes accurately for the full recruitment lifecycle to deliver monthly data and analytics.
• Negotiate and manage the offer process, ensuring a positive candidate experience through the candidate lifecycle to onboarding.
• Initiate and enhance the recruitment experience, advocate for the business, its strategy, vision, and values, and align efforts to engage and attract the best candidates.

Requirements

• A proven track record of talent acquisition in software or technology, validated through metrics of previous successes.
• Experience in establishing and managing candidate pipelines, sourcing candidates through multiple channels, and owning and creating recruitment campaigns.
• Analytical experience; comfortable driving and analyzing data to support decisions.
• Excellent negotiation skills and the ability to influence across all levels.
• High levels of personal energy, initiative, motivation, drive to succeed, and team spirit.
• Strong technology skills to support the hiring process, including Applicant Tracking Systems (ATS) and Microsoft Office packages (especially Excel).
• Detail-oriented problem solver with a burning desire to generate new solutions to recruitment challenges; ability to develop and improve talent acquisition processes.
• Ability to develop relationships at all levels and adapt quickly. This is a global role, and while overseas travel is not required, the successful candidate will coordinate with business functions globally as needed.
• Previous experience advising and supporting business stakeholders on the recruitment process and effective hiring and selection methods.
• Ability to manage operational short-term demands while delivering longer-term projects; demonstrated project management skills and ability to manage multiple priorities successfully.
• Excellent organizational skills, a methodical and efficient approach, adaptability to change, and a team-player mindset.

Skills

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind, and we have fun. We listen and provide constructive feedback. Through meaningful conversations, we encourage each other to be the best we can be. We’re not complainers; we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving, and growing. We think differently and challenge the status quo with open minds. We ask “why?” so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace, and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy; we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust, and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged; we’re in this together!

Benefits

• Extensive health, dental, and vision insurance.
• Employer-funded health savings account.
• Flexible spending plan.
• Life and AD&D insurance.
• Short- and long-term disability insurance.
• Gym membership reimbursement.
• 401K contribution.
• 18 days’ holiday allowance plus an additional day off on your birthday.

This role is fully remote. Salary will depend on your experience and will be highly competitive.