Tailored Care Manager

Join Our Mission to Make a Difference at Easterseals PORT Health, where we're dedicated to improving the lives, health, and well-being of individuals and families impacted by substance use and mental health challenges. We're currently looking for a compassionate and committed Tailored Care Manager to become part of our supportive, multidisciplinary Tailored Care Management (TCM) team in Wilmington, NC. This is a unique opportunity to deliver whole-person, integrated care—where your work truly matters and makes a lasting impact in the community.

About the role

As a Tailored Care Manager, you’ll play a vital role in supporting individuals by evaluating their needs, developing personalized care plans, and coordinating services that address physical and mental health, social determinants of health, and other life challenges. This hands-on role involves traveling throughout Wilmington, NC and surrounding counties to help close gaps in care and improve lives in the community every day.

Responsibilities

• Evaluate client needs and develop personalized care plans.
• Coordinate services addressing physical and mental health, social determinants of health, and life challenges.
• Provide services in various community settings.
• Participate in rotating after-hours support.

Requirements

• Bachelor’s degree in health, psychology, sociology, social work, nursing, or another relevant human services field (Master’s level degree preferred).
• Eligible for Qualified Mental Health Professional (QMHP) credentialing.
• Minimum 2 years of experience with mental health and/or substance use populations.
• Proficiency in Microsoft Office and Electronic Health Records (EHR).
• Valid driver’s license, current auto insurance, and a clean driving record.
• Strong communication skills and the ability to work independently.

Benefits

• Generous paid time off and paid holidays.
• Medical, dental, and vision insurance options.
• Life and disability insurance.
• Retirement plan.
• Employee Assistance Program and legal services.
• Mileage reimbursement for work-related travel.

Pay

$54,000 annually.

Schedule

Full-time, non-traditional Monday–Friday schedule with rotating on-call responsibilities.

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Our 2,600-member team delivers over 10.2 million hours of meaningful support annually to 40,200 kids, adults, and families across North Carolina and Virginia. We embrace an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization. Applicants of all abilities are encouraged to apply.