Tailored Care Management Supervisor

About the role

As our Tailored Care Management Supervisor, you’ll serve as a cornerstone of our care management model—bringing strategic oversight and inspiring leadership to a team that makes a measurable difference every day. Your leadership will ensure that those we serve not only receive the support they need but feel seen, heard, and empowered to take control of their journey forward.

• Champion innovative care for individuals throughout Wilmington and surrounding counties.
• Mentor and support Care Managers to deliver high-quality, person-centered services.
• Drive program excellence through strategic planning, quality improvement, compliance, and fiscal oversight.
• Foster collaboration and creativity while keeping people—clients and staff—at the heart of everything we do.

Requirements

• Master’s degree in a human services field.
• Full or provisional license: LCAS, LMFT, LCSW, LCMHC, or RN (REQUIRED).
• At least 3 years of experience in care management, coordination, or case management.
• Minimum of one (1) year of supervisory or team lead experience preferred.
• Strong communication, crisis de-escalation, and strategic problem-solving skills.
• Valid driver’s license and insurance for work travel.

Benefits

• Generous PTO and holidays.
• Medical, Dental, Vision + FSA.
• Life & Disability Insurance.
• 403(b) Retirement Plan.
• Employee Assistance Program & Legal Services.
• Professional development & training opportunities, including AHEC.
• Student Loan Forgiveness (PSLF) eligible.

Pay

Competitive annual salary: $63,000–$65,000 based on experience.

Schedule

• Flexible hybrid schedule: Work-from-home + community-based service opportunities.
• Supportive hours: Monday–Friday, 8 AM–5 PM, with flexibility for team and client needs.

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization. Applicants of all abilities are encouraged to apply.