Tailor, San Francisco

About the role

The Team: The Hermès San Francisco Boutique opened in 1987 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

Responsibilities

• Complete all fittings in a timely manner, ensuring the proper fit and tailoring of garments within Hermès standards
• Understand style and fit of various garments
• Maintain an up-to-date product knowledge of Hermès Women's and Men’s collections seasonally
• Demonstrate strong proficiency in operating tailor shop equipment including, but not limited to industrial sewing/ straight stitch machine, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment
• Advises clients (internal and external) on product alterations, providing accurately calculating lead times and cost to ensure expectations are managed
• Maintain an excellent level of customer service at all times within the store. Foster client relationships to increase brand loyalty and repeat business
• Demonstrate a clear understanding of client needs
• Demonstrate thorough knowledge of the luxury retail market and competitors
• Press all altered clothing. Be aware of pressing techniques for various weights of fabric
• Aid in teaching store personnel basic pressing techniques
• Learn, retain, understand and communicate an awareness of merchandise features and benefits of all existing and new product
• Travel domestically and to Paris as needed to participate in MTM and Bespoke trainings as scheduled
• Supervisory Responsibility: No Budget Responsibility: No Decision Making Responsibility: Yes – ability to assess and make decisions regarding alterations of product

Requirements

• 8+ years of experience in alterations, in a luxury environment
• Exude the spirit of Hermès through sound tailoring skills, knowledge, and experience
• Exhibit a professional understanding of garment fitting, knowledge of fabrics, styling and manufacturing techniques
• Demonstrate strong working knowledge of garment construction and men’s suiting techniques in luxury
• Strong knowledge of different fabrications and materials
• Must possess superior communication skills in order to effectively communicate with clients, management and employees in the boutique
• Able to effectively organize and track product and client information
• Able to lift between 0-25 lbs without assistance

Qualifications

• Exhibit a professional understanding of garment fitting, knowledge of fabrics, styling and manufacturing techniques
• Demonstrate strong working knowledge of garment construction and men’s suiting techniques in luxury
• Strong knowledge of different fabrications and materials
• Must possess superior communication skills in order to effectively communicate with clients, management and employees in the boutique
• Able to effectively organize and track product and client information
• Able to lift between 0-25 lbs without assistance

Skills

• Excellent customer service skills
• Strong organizational and time management skills
• Proficiency in operating tailor shop equipment
• Knowledge of fabrications and materials
• Ability to lift between 0-25 lbs without assistance

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

Pay

The range for this position is $88,093.15-$94,500. Actual rates are determined based on the job, location, and individual experience.

Schedule

N/A