Tailor, Maison Madison

About the role

The Team: The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Alterations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

Responsibilities

• Conduct personalized fittings with clients, offering expert recommendations that honor the garment’s design while enhancing comfort, movement, and silhouette.
• Collaborate closely with Sales Specialist and Store Management to support the selling ceremony and overall client experience.
• Communicate clearly on alteration timelines, garment readiness, and care instructions to ensure a seamless and elevated client experience.
• Provide on-the-spot evaluations or immediate tailoring needs when necessary to support client satisfaction.
• Maintain an up-to-date product knowledge of Hermès Women's and Men’s collections seasonally.
• Demonstrate strong proficiency in operating tailor shop equipment including but not limited to industrial sewing/ straight stitch machine, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment.
• Advise clients (internal and external) on product alterations, providing accurately calculating lead times and cost to ensure expectations are managed.
• Press all altered clothing. Be aware of pressing techniques for various weights of fabric.
• Afford assistance in teaching store personnel basic pressing techniques.
• Perform a full range of alterations, including hemming, tapering, resizing, shortening, lengthening, and reconstruction of complex garments.
• Execute delicate hand-stitching and machine-sewing techniques on luxury fabrics, including silk, wool, cashmere, leather, and specialty textiles.
• Ensure all garments maintain original construction details, proportion, and finishing.
• Conduct quality checks before and after alterations to guarantee impeccable results.
• Travel domestically and to Paris as needed to participate in trunk shows and special events, as well as MTM and Bespoke training as scheduled.

Qualifications

• 8+ years of professional tailoring or alterations experience in luxury fashion, or high-end ready-to-wear.
• Exude the spirit of Hermès through sound tailoring skills, knowledge, and experience.
• Exhibit a professional understanding of garment fitting, knowledge of fabrics, styling, and manufacturing techniques.
• Demonstrate strong knowledge of garment construction and men’s suiting techniques in luxury.
• Strong knowledge of different fabrications and materials.
• Possess superior communication skills in order to effectively communicate with clients, management and employees in the boutique.
• Be able to effectively organize and track product and client information.
• Experience with computer systems and Microsoft platforms.
• Ability to lift between 0-25 lbs. without assistance.

Skills

• Excellent communication skills.
• Strong organizational and tracking abilities.
• Proficiency in operating tailor shop equipment.
• Knowledge of fabrications and materials.
• Ability to lift light to moderate weight.

Benefits

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision.
• Life Insurance and Disability.
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental Leave and Transition Time.
• 401(k) and Roth Retirement Plan with company matching and profit sharing.
• Voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more!

Pay

The range for this position is $79,123.00 - $96,706.00. Actual rates are determined based on the job, location, and individual experience.

Schedule

N/A