Table Games Supervisor NE (7192)

Essential Duties And Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards.
• Consistently perform our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Accountable and responsible for the protection of assets of the casino.
• Serve as immediate reference to departmental policies and procedures on the gaming floor.
• Assure integrity of games, game protection and proper rack management.
• Maintain all required communication with surveillance.
• Verify accuracy of the game, make quick and professional arbitration decisions, recognize card combinations and totals with speed and accuracy.
• Order credits and fills in the respective gaming area and ensures fills and credits are conducted according to policy.
• Alert Shift Manager of all security issues, suspicious activities and irregularities.
• Analyze gaming activities during shift and issues verbal instructions to the dealers.
• Examine work efforts and procedures for exactness, neatness, conformance to policies and positive customer service impact.
• Study and suggest standardization of procedures to improve efficiency of play.
• Establish and maintain harmony among dealers and resolves grievances within the scope of responsibility.
• Develop, maintain and nurture a positive work environment.
• Assure that Table Games area looks neat, clean, organized and inviting.
• Handle customer disputes and overpayments. Analyze situation and make decision based on circumstances.
• Complete required forms when necessary.
• Responsible for compliance with all Title 31 requirements.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Able to make difficult decisions in a fair and honest manner.
• Strong verbal and written communication skills.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• One (1) year experience as a dealer, Supervisor and/or dual rate Dealer/Supervisor.
• Overall knowledge of the gaming industry and tracking system concepts.
• Advanced skill levels on and knowledge of electronic tracking systems preferred.
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to talk and hear.
• The employee is frequently required to stand; walk and sit.
• The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms.
• They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds.
• The employee is occasionally required use repetitive movements to complete tasks.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• You must be available for emergency calls 24/7.
• You must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

• The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: Tribal Members Other Native Americans All other ethnic groups.