Table Games Shift Manager

Job Overview

Monarch Casino Resort Spa is seeking a professional, guest-focused, and results-driven Table Games Shift Manager to oversee daily Table Games operations during assigned shifts. This leadership role is responsible for maintaining an exciting, compliant, and service-oriented gaming environment while supporting operational efficiency, team member performance, and revenue goals.

Key Responsibilities

• Oversee all Table Games operations during assigned shifts, ensuring games are operated efficiently, professionally, and in compliance with company policies, internal controls, and applicable gaming regulations.
• Supervise, coach, and support Table Games team members, including supervisors, dealers, and assistant shift leadership, to maintain high standards of performance and guest service.
• Monitor game activity, table limits, staffing levels, guest volume, and overall floor conditions to ensure smooth and profitable operations.
• Ensure all table games are conducted accurately, fairly, and in accordance with established procedures, house rules, and regulatory requirements.
• Promote an exceptional guest experience by engaging with guests, resolving concerns professionally, and supporting a welcoming and energetic casino environment.
• Partner with Table Games leadership to implement operational strategies that drive revenue, improve service quality, increase market share, and support department goals.
• Maintain awareness of gaming trends, player activity, irregular play, suspicious activity, and potential compliance concerns.
• Support investigations involving guest disputes, procedural errors, suspicious gaming activity, or team member conduct issues.
• Maintain a visible leadership presence on the casino floor and model professionalism, integrity, accountability, and excellent guest service.
• Handle guest and team member issues with discretion, sound judgment, and a calm, solutions-focused approach.
• Support department initiatives related to operational improvement, profitability, guest satisfaction, and team member engagement.
• Perform additional duties as assigned by Table Games or Casino Operations leadership.

Qualifications

• Minimum of 3–5 years of progressive Table Games leadership experience in a casino environment.
• Strong working knowledge of common table games such as Blackjack, Craps, Roulette, Baccarat, Poker-based table games, and other casino games as applicable.
• Demonstrated ability to supervise casino floor operations and lead teams in a fast-paced, guest-facing environment.
• Knowledge of casino policies, table games procedures, internal controls, and gaming regulatory requirements.
• Ability to obtain and maintain a Colorado Gaming License or other required gaming credentials.
• Strong guest service, conflict resolution, and communication skills.
• Able to make sound decisions quickly while maintaining professionalism and regulatory compliance.
• Strong mathematical skills, including the ability to calculate payouts, odds, fills, credits, markers, and other table games transactions.
• Ability to read, understand, and enforce company policies, procedures, and regulatory standards.
• Proficiency with basic computer systems, casino management systems, player rating systems, and standard office applications.
• Able to work flexible schedules, including nights, weekends, holidays, and varying shifts based on business needs.
• Experience in a high-volume casino, resort, or hospitality-gaming environment.
• Strong knowledge of Colorado gaming regulations and Title 31 requirements.
• Experience coaching, training, and developing Table Games supervisors and dealers.
• Demonstrated ability to analyze gaming performance, labor utilization, guest trends, and operational opportunities.

Benefits and Perks

• Paid Time Off
• Paid holidays
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with company match
• Free or subsidized team member meals
• Subsidized transportation options to Black Hawk
• Free parking
• Education reimbursement
• Career development and advancement opportunities
• Team member discounts and recognition programs

Equal Opportunity Employer

Monarch Casino Resort Spa is an Equal Opportunity Employer. Employment decisions are based on qualifications, experience, merit, and business needs. The company does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other status protected by applicable law. An estimated salary for this position would be $100,000.