Table Games Floor Supervisor- Full Time

About the role

Oversee table games and employees to ensure the safety, integrity, security, and adherence to Company and regulatory policies and procedures. Supervise, coach, and support dealers while maintaining superior customer service, identifying and cultivating the established player base, and promoting a positive Company image.

Responsibilities

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies, and procedures.
• Operate computer to access credit lines and issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Requirements

• Must be 21 years of age.
• Two (2) years of experience as a Floor Supervisor.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have thorough knowledge of a minimum of two (2) games.
• Must have excellent communication and customer service skills.
• Must be able to obtain and maintain any necessary certifications and/or licenses.