Table Games Dual Rate Supervisor

What does River City Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

Initial Placement

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Supervisory and Hourly Team Member Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors, and all departmental and company leaders for River City Casino & Hotel.
• Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.
• Responsible for supervising and managing staff in the Table Games department.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Affords assistance in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Maintains accuracy in chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Ensures regulatory compliance within area of authority and reports potential issues to management.

Qualifications

• Must be at least 21 years of age.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.
• High School Diploma or equivalent preferred.
• Strong verbal communication skills; must be fluent and literate in English.
• Excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Able to add, subtract, multiply, and divide accurately to figure payoffs.