Table Games Dealer - COCO TG Students ONLY

Responsibilities

• Deals an assigned game in accordance with established policy and procedures.
• Conducts the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures.
• Responsible for customer satisfaction and enjoyment on a particular assigned table game.
• Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.
• Explains aspects of various games to gaming patrons as called upon.
• Processes all cash and maintains proper handling and accounting for assigned property items.
• Maintains familiarity with other gaming and entertainment/service activities for the guests, in order to provide information and correct answers to questions.
• Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.

Qualifications

• Must deal two primary games (BJ, Baccarat), plus 3 of the following carnival games: Let It Ride, Pai Gow, 3 Card Poker, Ultimate Texas, and Mississippi Stud.
• Must possess excellent customer service and talent relation skills.
• Must possess a certificate of completion from an accredited Gaming School or equivalent.
• Must have knowledge of Seminole Gaming’s Compliance and Regulations, as well as Policies & Procedures.
• Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.

Essential Job Functions

• Sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Frequently stand and walk.
• Close, distance, color, and peripheral vision, and depth perception.

Work Environment

• Exposure to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• The casino is open 24 hours a day, 7 days a week, 365 days a year.
• May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.