Table Games Dealer

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

About the role

The Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. You will ensure gaming activity in your assigned table area is conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. This position directly monitors casino gaming activity to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.

Provide encouragement, set high expectations, and serve as a proud and positive example to ensure a fun, exciting, and professional working environment for staff and a pleasant and entertaining experience for guests. You may also be required to perform duties outside of the normal job description where necessary in the interest of efficiency, productivity, or improved guest services.

Responsibilities

• Provide superior customer service in accordance with Red Carpet Service Standards.
• Demonstrate knowledge of and the ability to deal table games offered by the casino.
• Reconcile potential conflicts with guests regarding the rules and conduct of game play.
• Responsible for game protection, including the identification of potential card counters, game accuracy, and pace of table game play.
• Conduct all procedures associated with opening and closing the shift, including preparing dice, cards, and associated gaming equipment, as well as accurately completing all table games transactions required.
• Assist in handling all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.
• Participate in ongoing training and successful completion of additional games as deemed necessary.

Requirements

• Previous experience in the casino or hospitality industry preferred.
• Proficiency in dealing table games as offered for play in the casino.
• General knowledge of table games rules and regulations.
• Ability to read, write, and speak fluent English.
• Ability to respond to common inquiries or complaints from guests and regulatory agencies.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and manuals.
• Ability to present information and respond to questions from groups of managers, employees, and guests.
• Ability to read, analyze, and interpret technical procedures and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to solve practical problems and deal with a variety of situations.
• Basic computer knowledge; competent in Microsoft Office applications.
• Meet any credentialing requirements of the Pennsylvania Gaming Control Board.

Physical Demands

• Standing/walking 85% of the time.
• Bending and lifting 15% of the time.
• Lifting/moving a maximum of 25 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• This is a smoking environment in guest areas and a non-smoking (with the exception of designated areas) employee environment.
• High noise level.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Benefits

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support team members' financial, physical, and mental well-being. Specific benefits may include:

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to the local policy and increasing with length of employment.