T Mobile Authorized Retailer Store Manager

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be. Bilingual Spanish speakers are preferred but not required.

Why Join Our Team?

Be unstoppable with us! Luna Wireless offers career growth and a connected culture where you can thrive and lead by example.

About the Role

As a Retail Store Manager, you’re ready to lead by example, empower your team, and drive success in a T-Mobile retail store. You will oversee all store operations, including hiring, scheduling, training, marketing, asset prevention, and team leadership. You are the primary point of contact for store employees and responsible for delivering exceptional customer experiences.

Responsibilities

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations.
• Ensure assigned team trainings are completed on time.
• Assist with customer-related issues to positively impact the customer’s experience within the T-Mobile brand and expectations.
• Own store success and take ownership of store employees’ work-related needs, staffing, scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, managing sales tracking, and implementing new store programs and initiatives.
• Maintain a neat, clean, and organized store environment.
• Hire store employees who are passionate about building long-lasting customer relationships and enthusiastic about the T-Mobile brand and digital technology.
• Support your team through development, training, mentoring, and driving behaviors that lead to customer satisfaction and employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource for your team.
• Support team initiatives and create an inclusive environment.
• Drive overall store productivity and deliver financial results based on key performance indicators.
• Identify ways to manage and control store expenses.
• Show investment in team success through personalized performance management plans, conversations, and recognition of achievements.
• Ensure store employees meet or exceed defined monthly success measurements.
• Meet or exceed sales goals for the store.

Requirements

• 2-4 years of management experience in retail sales (required).
• 2-4 years of sales and sales management experience (required).
• 2 years of wireless retail experience, high volume preferred.
• Bachelor’s degree preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

Skills

• Communication (required).
• Microsoft Office (required).
• Store Management (required).
• Store Operations (required).
• Customer Service (required).

Benefits

• Competitive base pay, plus commission.
• Commission-free uniforms.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Bonus based on performance.
• Paid time off.
• Training and development opportunities.
• Wellness resources.
• Donation matching.
• Employee discounts.
• Phone service discounts.
• Serious growth potential for your career.