T Mobile Authorized Retailer Store Manager

About the Role

As a Retail Store Manager, you’re ready to lead by example, rally, and empower your team to excel in connecting customers to their world. You will be responsible for all operations of a T-Mobile retail store, including hiring, scheduling, training, marketing, asset prevention, and team leadership. Bilingual Spanish speakers are preferred but not required.

Responsibilities

• Complete observations of store employees’ interactions with customers, provide feedback, and ensure assigned team trainings are completed on time.
• Assist with customer-related issues to positively impact the customer’s experience within the T-Mobile brand.
• Own store success, including staffing, scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
• Support operational excellence by monitoring sales and inventory, managing sales tracking, and implementing new store programs.
• Maintain a neat, clean, and organized store environment.
• Hire passionate employees who build long-lasting customer relationships and are enthusiastic about the T-Mobile brand and digital technology.
• Support your team through development, training, mentoring, and driving behaviors that lead to customer satisfaction and employee success.
• Lead by example, staying up-to-date on the latest products, services, training, and leadership best practices.
• Support team initiatives and create an inclusive environment.
• Drive overall store productivity and deliver financial results based on key performance indicators.
• Manage and control store expenses to minimize risk and protect store assets.
• Develop personalized performance management plans and celebrate team achievements through recognition.
• Ensure store employees meet or exceed defined monthly success measurements.
• Meet or exceed sales goals for the store.

Requirements

• 2-4 years of management experience in retail sales (required).
• 2-4 years of sales and sales management experience (required).
• 2 years of wireless retail experience, high volume preferred.
• Bachelor’s degree (preferred).
• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

Skills

• Communication (required).
• Microsoft Office (required).
• Store Management (required).
• Store Operations (required).
• Customer Service (required).

Benefits

• Competitive base pay plus commission (starting at $50,000/year).
• Medical, dental, and vision benefits.
• 401(k) plan.
• Generous paid time-off programs.
• Phone service discounts.
• Commission-free uniforms.
• Opportunity for advancement.
• Training and development.
• Wellness resources.
• Bonus based on performance.
• Donation matching.
• Employee discounts.
• Serious growth potential for your career.