T Mobile Authorized Retailer Store Manager

About the role

Dedicated, Dynamic, Determined. These are the people we want in the Luna Wireless fam. Our team members hustle hard and make a difference, both in their own lives and in the lives of T-Mobile customers all around the nation.

Responsibilities

• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Always maintain a neat clean organized store environment.
• Support team initiatives and create an inclusive environment.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Ensure store employees meet and/or exceed defined, monthly success measurements.
• Meet or exceed sales goals for the store.
• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Manage sales tracking and implement new store programs and initiatives.

Requirements

• 2 years wireless retail experience, high volume preferred
• Bachelor’s degree, preferred.
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Qualifications

• Communication
• Microsoft Office
• Store Management
• Store Operations
• Customer Service

Skills

• Store Management
• Store Operations
• Customer Service
• 2-4 years Management experience in retail sales
• 2-4 years Sales & sales management experience

Benefits

• Medical, dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts

Pay

• Competitive base pay, plus commission

Schedule

• Part-time and full-time associates