T Mobile Authorized Retailer Store Manager

About the role

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world. Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Responsibilities

• Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time
• Assist with customer-related issues that would positively impact the customer's experience within the T-Mobile brand & expectations
• Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives
• Always maintain a neat clean organized store environment
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology
• Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team
• Support team initiatives and create an inclusive environment
• Responsible for the overall productivity results in the store
• Drive operational efficiencies to help minimize risk and protect the store's assets
• Deliver financial results based on key performance indicators
• Identify ways to manage and control store expenses
• Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition
• Ensure store employees meet and/or exceed defined, monthly success measurements
• Meet or exceed sales goals for the store

Qualifications

• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Skills

• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)

Benefits

• Competitive base pay, plus commission (Starting at $50,000/year)
• Benefits for part-time and full-time associates
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career