T Mobile Authorized Retailer Store Manager

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. Bilingual Spanish speakers are preferred but not required.

Why Join Our Team?

Be unstoppable with us! Join a fun, fast-paced environment where you can earn unlimited commissions and grow your career.

About the Role

As a Retail Store Manager, you will lead by example, empower your team, and drive store success. You will oversee all operations of a T-Mobile retail store, including hiring, scheduling, training, marketing, loss prevention, and team leadership.

Responsibilities

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations.
• Ensure assigned team trainings are completed on time.
• Assist with customer-related issues to positively impact the customer’s experience within the T-Mobile brand.
• Own store success and take responsibility for store employees’ work-related needs, leadership, staffing, scheduling, labor controls, marketing, and loss prevention.
• Support operational excellence by monitoring sales, inventory, and implementing new store programs and initiatives.
• Maintain a neat, clean, and organized store environment.
• Hire store employees who are passionate about building long-lasting customer relationships and enthusiastic about the T-Mobile brand and digital technology.
• Support your team through development, training, mentoring, and driving behaviors that lead to customer satisfaction and employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices.
• Support team initiatives and create an inclusive environment.
• Drive overall store productivity and deliver financial results based on key performance indicators.
• Identify ways to manage and control store expenses.
• Show investment in team success through personalized performance management and recognition of achievements.
• Ensure store employees meet or exceed defined monthly success measurements.
• Meet or exceed sales goals for the store.

Requirements

• 2-4 years of management experience in retail sales (required).
• 2-4 years of sales and sales management experience (required).
• 2 years of wireless retail experience, high volume preferred.
• Bachelor’s degree preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

Skills

• Communication (required).
• Microsoft Office (required).
• Store Management (required).
• Store Operations (required).
• Customer Service (required).

Benefits

• Competitive base pay, plus commission.
• Commission-free uniforms.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Bonus based on performance.
• Generous paid time off.
• Training and development opportunities.
• Wellness resources.
• Phone service discounts.
• Employee discounts.
• Donation matching.
• Serious growth potential for your career.