T Mobile Authorized Retailer Store Manager

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. Bilingual Spanish speakers are preferred but not required.

Why Join Our Team?

Be unstoppable with us! Join a fun, fast-paced environment with unlimited commission potential and a connected culture focused on career growth.

About the Role

As a Retail Store Manager, you will lead by example, empowering your team to excel in connecting customers to their world. You will oversee all operations of a T-Mobile retail store, including hiring, scheduling, training, marketing, asset prevention, and team leadership.

Responsibilities

• Complete observations of store employees’ interactions with customers, providing feedback for development, training, and coaching.
• Assist with customer-related issues to positively impact the customer experience within the T-Mobile brand.
• Own store success, including staffing, scheduling, labor controls, marketing, loss prevention, and all store functions.
• Support operational excellence by monitoring sales, inventory, and implementing new store programs.
• Maintain a neat, clean, and organized store environment.
• Hire passionate employees who build long-lasting customer relationships and are enthusiastic about the T-Mobile brand and digital technology.
• Support team development through training, mentoring, and driving behaviors that foster customer loyalty and employee success.
• Lead by example, staying updated on the latest products, services, training, and leadership best practices.
• Support team initiatives and create an inclusive environment.
• Drive overall store productivity and deliver financial results based on key performance indicators.
• Manage and control store expenses while protecting store assets.
• Invest in team success through personalized performance management and recognition of achievements.
• Ensure store employees meet or exceed defined monthly success measurements.
• Meet or exceed store sales goals.

Requirements

• 2-4 years of management experience in retail sales (required).
• 2-4 years of sales and sales management experience (required).
• 2 years of wireless retail experience, high volume preferred.
• Bachelor’s degree preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

Skills

• Communication (required).
• Microsoft Office (required).
• Store Management (required).
• Store Operations (required).
• Customer Service (required).

Benefits

• Competitive base pay plus commission.
• Commission-free uniforms.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Bonus based on performance.
• Paid time off.
• Training and development opportunities.
• Wellness resources.
• Donation matching.
• Employee discounts, including phone service discounts.
• Serious growth potential for career advancement.