T Mobile Authorized Retailer Store Manager

Benefits

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Responsibilities

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Always maintain a neat clean organized store environment.
• Solicit to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment.
• Responsible for the overall productivity results in the store.
• Drive operational efficiencies to help minimize risk and protect the store’s assets.
• Deliver financial results based on key performance indicators.
• Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements.
• Meet or exceed sales goals for the store.

Requirements

• 2-4 years Management experience in retail sales
• 2-4 years Sales & sales management experience
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED