T Mobile Authorized Retailer Store Manager

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be! Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team?

Be unstoppable with us! Join a team that values career growth and a connected culture.

About the Role

As a Retail Store Manager, you’re ready to lead by example, empower your team, and drive success in a T-Mobile retail store. You will oversee all store operations, including hiring, scheduling, training, marketing, asset prevention, and team leadership. You are the primary point of contact for store employees and responsible for delivering exceptional customer experiences.

Responsibilities

• Complete observations of store employees’ interactions with customers, provide feedback, and ensure assigned team trainings are completed on time.
• Assist with customer-related issues to positively impact their experience within the T-Mobile brand.
• Own store success, including staffing, scheduling, labor controls, marketing, loss prevention, and all other store functions.
• Support operational excellence by monitoring sales, inventory, and implementing new store programs and initiatives.
• Maintain a neat, clean, and organized store environment.
• Hire passionate employees who are committed to building long-lasting customer relationships and enthusiastic about the T-Mobile brand and digital technology.
• Support your team through development, training, mentoring, and driving behaviors that foster customer loyalty and employee success.
• Lead by example, staying up-to-date on the latest products, services, training, and leadership best practices.
• Support team initiatives and create an inclusive environment.
• Drive overall store productivity and deliver financial results based on key performance indicators.
• Manage and control store expenses to minimize risk and protect store assets.
• Develop personalized performance management plans, celebrate achievements, and ensure employees meet or exceed monthly success metrics.
• Meet or exceed store sales goals.

Requirements

• 2-4 years of management experience in retail sales (Required).
• 2-4 years of sales and sales management experience (Required).
• 2 years of wireless retail experience, high-volume preferred.
• Bachelor’s degree preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

Skills

• Communication (Required).
• Microsoft Office (Required).
• Store Management (Required).
• Store Operations (Required).
• Customer Service (Required).

Benefits

• Competitive base pay plus commission (Starting at $50,000/year).
• Medical, dental, and vision insurance.
• 401(k) plan.
• Generous paid time-off programs.
• Phone service discounts.
• Commission-free uniforms.
• Opportunity for advancement.
• Training and development.
• Wellness resources.
• Bonus based on performance.
• Competitive salary.
• Donation matching.
• Employee discounts.
• Serious growth potential for your career.

Luna Wireless doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities! We encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, and LGBTQ+ individuals, to apply. We are an equal opportunity employer.