T Mobile Authorized Retailer Sales Associate

Job Summary

Serve customers in a retail environment, focusing on helping them pick up where they left off in their shopping journey, whether online, through Customer Care or in-store. Provide hands-on demonstrations of the latest technology and offer personalized solutions. Complete in-store training and support team initiatives.

Responsibilities

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.

Requirements

• 6 months of customer service and/or sales experience, Retail environment preferred.
• At least 18 years of age
• High School Diploma or GED
• Legally authorized to work in the United States
• Bilingual candidates encouraged to apply

Benefits

• Competitive base pay plus commission
• Benefits for part-time and full-time associates
• 401K Plan
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Effective at balancing customer needs and performance goals.

Skills

• Approaches service and sales needs with composure, integrity, and compassion.
• Understanding of T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Ability to learn and adapt to new technologies and customer needs.

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Vision insurance
• Wellness resources

Pay

• Competitive base pay plus commission

Schedule

• Flexible schedule