T Mobile Authorized Retailer Sales Associate

Job Summary

Dedicated, Dynamic, Determined. These are the people we want in the Luna Wireless fam. Our team members hustle hard and make a difference, both in their own lives and in the lives of T-Mobile customers all around the nation.

About the Role

Serving our customers and employees is at the heart of what we do. When you work with us, you’re not just changing your life; you’re helping our customers all over the nation stay connected with their loved ones.

Responsibilities

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Supports team initiatives and creates an inclusive environment.
• Successfully identifies and hands off small business leads.
• Approaches service and sales needs with composure, integrity, and compassion.
• Collectively owns the customer experience and resolves issues, creating a seamless, run-around-free environment.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

Requirements

• 6 months of customer service and/or sales experience, Retail environment preferred.
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Qualifications

• Bilingual candidates encouraged to apply

Benefits

• Competitive base pay plus commission
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts
• 401K Plan
• Flexible schedule
• Employee discounts
• Donation matching
• Training & development
• Opportunity for advancement
• Opportunity to help customers pick up where they left off in their shopping journey
• Side-by-side selling to find personalized solutions
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

Pay

Competitive base pay plus commission

Schedule

Flexible schedule

Skills

• Effective at balancing customer needs and performance goals
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

Benefits

• 401K Plan
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts
• Opportunity for advancement
• Opportunity to help customers pick up where they left off in their shopping journey
• Side-by-side selling to find personalized solutions
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.