T Mobile Authorized Retailer Sales Associate
Job Summary
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
Approaching service and sales needs with composure, integrity, and compassion.
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and hand off small business leads.
Support team initiatives and create an inclusive environment.
Responsibilities
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and hand off small business leads.
- Support team initiatives and create an inclusive environment.
Requirements
- 6 months of customer service and/or sales experience, Retail environment preferred.
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
Qualifications
- Bilingual candidates encouraged to apply
Benefits
- Competitive base pay plus commission
- Benefits for part-time and full-time associates
- 401K Plan
- Medical, dental and vision benefits
- Generous paid time-off programs
- Phone service discounts
Skills
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Effective at balancing customer needs and performance goals.
Benefits
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Pay
Competitive base pay plus commission
Schedule
Flexible schedule
Company Information
Dedicated, Dynamic, Determined. These are the people we want in the Luna Wireless fam. Our team members hustle hard and make a difference, both in their own lives and in the lives of T-Mobile customers all around the country.
Serving our customers and employees is at the heart of what we do. When you work with us, you’re not just changing your life; you’re helping our customers all over the nation stay connected with their loved ones.
We’re guessing you found us for a reason. Do you think you’ve got what it takes to chase your dreams? Come face-to-face with your #LimitlessPotential at Luna Wireless, one of the largest T-Mobile authorized retailers in the country, with over 450 authorized retail stores in the central and eastern United States.