T-Mobile Authorized Retailer Sales Associate

About the role

Serving our customers and employees is at the heart of what we do. When you work with us, you’re not just changing your life; you’re helping our customers all over the nation stay connected with their loved ones.

Responsibilities

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and hand off small business leads.
• Support team initiatives and create an inclusive environment
• Approaches service and sales needs with composure, integrity, and compassion.
• How our ever-expanding coverage stacks up in our customers’ neighborhood, providing them with a lightning-fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

Requirements

• 6 months of customer service and/or sales experience, Retail environment preferred.
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Qualifications

• Dedicated, Dynamic, Determined
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Effective at balancing customer needs and performance goals.

Benefits

• Competitive base pay plus commission
• Benefits for part-time and full-time associates
• 401K Plan
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts

Skills

• Understanding of T-Mobile products and services
• Customer service and sales skills
• Ability to multitask and prioritize tasks
• Strong communication and interpersonal skills

Benefits

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Vision insurance
• Wellness resources

Pay

• Competitive base pay plus commission

Schedule

• Flexible schedule