T-Mobile Authorized Retailer Sales Associate

Job Summary

Serve customers in a retail environment, focusing on helping them pick up where they left off in their shopping journey, whether online, through Customer Care or in-store. Provide hands-on demonstrations of the latest technology and offer personalized solutions. Ensure a seamless customer experience and successfully identify and hand off small business leads.

Responsibilities

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Effectively balance customer needs and performance goals.

Requirements

• 6 months of customer service and/or sales experience, Retail environment preferred.
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Qualifications

• Bilingual candidates encouraged to apply

Benefits

• Competitive base pay plus commission
• Benefits for part-time and full-time associates
• 401K Plan
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts

Skills

• Effective communication
• Customer service skills
• Ability to learn and adapt quickly
• Problem-solving skills
• Teamwork and collaboration

Benefits

• Opportunity for advancement
• Training & development
• Wellness resources

Pay & Schedule

• Competitive base pay plus commission
• Flexible schedule

Company Information

Dedicated, Dynamic, Determined. These are the people we want in the Luna Wireless fam. Our team members hustle hard and make a difference, both in their own lives and in the lives of T-Mobile customers all around the nation. Serving our customers and employees is at the heart of what we do. When you work with us, you’re not just changing your life; you’re helping our customers all over the nation stay connected with their loved ones. We’re guessing you found us for a reason. Do you think you’ve got what it takes to chase your dreams? Come face-to-face with your #LimitlessPotential at Luna Wireless, one of the largest T-Mobile authorized retailers in the country, with over 450 authorized retail stores in the central and eastern United States.