T Mobile Authorized Retailer Sales Associate

Job Summary

Serving our customers and employees is at the heart of what we do. When you work with us, you’re not just changing your life; you’re helping our customers all over the nation stay connected with their loved ones.

About the Role

Dedicated, Dynamic, Determined. These are the people we want in the Luna Wireless fam. We’re guessing you found us for a reason. Do you think you’ve got what it takes to chase your dreams?

Responsibilities

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Support team initiatives and create an inclusive environment
• Successfully identify and hand off small business leads.
• Approaches service and sales needs with composure, integrity, and compassion.
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

Requirements

• 6 months of customer service and/or sales experience, Retail environment preferred.
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Effective at balancing customer needs and performance goals.

Benefits

• Competitive base pay plus commission
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts
• 401K Plan
• Flexible schedule
• Employee discounts
• Training & development
• Opportunity for advancement
• Opportunity to help customers pick up right where they left off in their shopping journey
• Opportunity to explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store
• Opportunity to approach service and sales needs with composure, integrity, and compassion
• Opportunity to collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
• Opportunity to successfully identify and hand off small business leads
• Opportunity to support team initiatives and create an inclusive environment

Pay

Competitive base pay plus commission

Schedule

Flexible schedule