T Mobile Authorized Retailer Assistant Manager

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them.
• Ensure every customer need is met and build customer confidence by making their experience comfortable, simple, and solving problems.
• Complete observations of Mobile Associates' interactions with customers, provide feedback, and facilitate development, training, and coaching conversations.
• Effectively manage customer wait times, stay updated on products, services, and promotions, and interact with Mobile Associates to ensure they meet defined success metrics.
• Lead by example, stay current on the latest products, services, training, and leadership best practices, and assist in maintaining the store's quality environment.
• Manage store systems, ensure team knowledge of corporate and store communications, deliver financial results, manage expenses, and handle discounting and credits.

Requirements

• 1 year customer service and/or sales experience, preferably in a retail environment.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to achieve great results.
• Outstanding communication skills to interact with teammates and customers.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.
• A High School Diploma or GED.

Benefits

• Competitive base pay, plus commissions.
• Medical, dental, and vision benefits.
• 401K Plan.
• Generous paid time-off programs.
• Phone service discounts.

Pay

Competitive base pay, plus commissions.

Schedule

Variety of schedules including nights, weekends, and holidays.