T Mobile Authorized Retailer Assistant Manager
Job Overview
Luna Wireless, one of the largest Authorized T-Mobile Retailers in the US, is seeking a Retail Assistant Manager who brings hustle and ambition for unlimited potential. The role partners with the Store Manager to lead and develop the store team, delivering T‑Mobile’s aspirations of earning a place in customers’ hearts and driving Mobile Associate success. Bilingual Spanish speakers are preferred but not required.
Responsibilities
- Infuse every store’s Mobile Assistant with a passion for T‑Mobile’s Manifesto by thoroughly orienting them to a standard of “Loving Our Customers.”
- Ensure every customer need is met, creating a comfortable, simple experience and solving the whole problem.
- Observe Mobile Associates’ interactions with customers, provide feedback, and use insights for development, training, and coaching.
- Effectively manage customer wait times and stay current on products, services, and promotions.
- Lead by example, staying up‑to‑date on the latest products, services, training, and leadership best practices to serve as an expert resource.
- Interact directly with Mobile Associates to ensure they meet or exceed monthly success metrics and complete assigned training on time.
- Maintain the quality of the overall store environment, adhere to national plan‑o‑gram standards, and keep visual displays and interactive devices current.
- Assist in executing Retail Methods & Procedures.
- Ensure team knowledge of store systems and corporate communications.
- Deliver financial results based on key performance indicators, manage and control store expenses, and oversee discounting and credits.
Requirements
- At least 18 years of age.
- Legally authorized to work in the United States.
- High School Diploma or GED.
- 1 + year of customer service and/or sales experience; retail environment preferred.
- Availability to work a varied schedule, including nights, weekends, and holidays.
- Ability to lead and mentor people to deliver great results.
- Outstanding communication skills with the ability to interact with teammates and customers.
- Spanish bilingual speakers preferred but not required.
Benefits
- Commission
- 401(k) plan
- Performance‑based bonus
- Competitive salary
- Medical, dental, and vision insurance
- Dental insurance
- Vision insurance
- Health insurance
- Donation matching
- Employee discounts
- Phone service discounts
- Free uniforms
- Paid time off (generous programs)
- Training & development
- Opportunity for advancement
- Wellness resources
- Career growth potential
Pay
Competitive base pay, plus commissions.
Schedule
Varied schedule including nights, weekends, and holidays.
Luna Wireless is committed to building a diverse, inclusive, and authentic workplace. We strongly encourage applications from people of color, veterans, military spouses, individuals with disabilities, LGBTQIA+ individuals, parents, and anyone who brings unique perspectives to our team.