T Mobile Authorized Retailer Assistant Manager

About the role

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Responsibilities

• Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associate s’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time.
• Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team.
• Interact directly with Mobile Associate s to ensure they meet and/or exceed defined, monthly