T Mobile Authorized Retailer Assistant Manager

About the role

Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.

Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.

Complete observations of Mobile Associate’s interactions with customers, including feedback, to be used in development, training & coaching conversations.

Effectively manage customer wait time. Keep current on products, services, and promotions.

Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associates to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.

Affirm the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.

Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Responsibilities

• Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associate’s interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associates to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Affirm the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Requirements

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with ability to interact with teammates and customers

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Skills

• Competitive base pay, plus commissions
• Benefits for part-time and full-time employees
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career

Benefits

• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career

Pay

• Competitive base pay, plus commissions

Schedule

• Available to work a varied schedule including nights, weekends, and holidays