Systems Technician II – Hardware

About the role

The Computer Systems Technician II is responsible for assembling, configuring, testing, and troubleshooting complex, high-performance server systems. This role requires advanced technical expertise, strong analytical and problem-solving skills, and the ability to work both independently and collaboratively in a fast-paced production environment. The Computer Systems Technician II also serves as a mentor to Technician I staff, supports quality assurance initiatives, and contributes to process improvement efforts.

Responsibilities

• Assemble, configure, and test high-performance server systems.
• Install, configure, and validate complex hardware components and peripherals.
• Perform advanced hardware installations, upgrades, and troubleshooting.
• Conduct rigorous quality assurance inspections and system validation testing.
• Mentor and train Computer Systems Technician I staff on assembly procedures, best practices, and quality standards.
• Maintain accurate production, inventory, and quality control records.
• Identify and implement process improvements to enhance efficiency, quality, and productivity.
• Follow established safety procedures and company policies.
• Collaborate with supervisors and team members to meet production schedules and customer requirements.

Supervisory Responsibilities

• Provide mentorship, guidance, and training to Computer Systems Technician I staff.
• Support quality assurance processes and assist in maintaining departmental standards.
• May provide technical direction and workflow assistance as assigned.

Work Environment

• Work is performed in a warehouse, production, and server lab environment.
• Regular exposure to computer hardware, server racks, and electronic components.
• Requires prolonged standing and walking throughout the workday.
• Frequent physical handling, assembly, installation, and movement of server equipment and components.
• May require working in confined spaces around server racks and equipment.
• Exposure to moderate noise levels generated by production equipment and server hardware.
• Use of hand tools, power tools, and testing equipment is required.
• Must follow all safety procedures and wear appropriate personal protective equipment (PPE) when required.

Physical Demands

• Ability to lift, carry, push, and pull equipment weighing up to 70 pounds or more, with or without reasonable accommodation.
• Ability to stand and walk for extended periods throughout the workday.
• Frequent bending, stooping, and reaching required to assemble and install server equipment.
• Ability to move throughout warehouse and server lab environments.
• Manual dexterity sufficient to assemble, configure, and troubleshoot computer hardware and server components.
• Ability to distinguish colors and read small labels, diagrams, and technical documentation.

Competitive Salary and Comprehensive Benefits Package

• Student loan payment assistance
• Retailer retirement planning and 401(k) match
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Legal insurance
• Pet insurance
• Identity protection insurance
• Paid parental leave
• Paid time off
• Parental leave
• Bereavement leave: immediate family members
• Bereavement leave: non-immediate family members
• Pet bereavement leave
• Reproductive loss leave
• Robust paid holidays
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Required Skills and Abilities

• Expert understanding of server hardware, components, and assembly procedures.
• Experience installing and supporting server operating systems.
• Familiarity with virtualization technologies and enterprise computing environments.
• Strong networking knowledge, including server connectivity and infrastructure concepts.
• Ability to diagnose and resolve complex hardware and system issues.
• Excellent attention to detail and commitment to quality.
• Strong communication, organizational, and teamwork skills.

Required Education and Experience

• A High School Diploma or GED is required.
• A CompTIA A+ and/or Server+ certification is preferred.
• Two (2) to five (5) years of relevant computer hardware, server assembly, or data center experience is preferred.