Systems Technician I/II (GIS)

Representative Duties

• Provide a high level of customer service when assisting users with technology related issues.
• Locate and resolve client-side device issues, which may include communications, hardware, and software.
• Install, support, troubleshoot, diagnose and maintain computer device hardware, client-side or cloud-based software and operating systems.
• Work as part of a team that troubleshoots, analyzes, and resolves device application related support requests including client-side and cloud applications.
• Keep users informed as to project, service requests or program status.
• Aid in providing city-wide training for hardware, software, and/or client-side or cloud-based applications.
• Use third-party installation/maintenance tools to package new and existing applications for client-side distribution.
• Provide quality assurance on assigned work orders, projects, or various client-side or cloud-based applications.
• Aid in the development of new procedures.
• Install, configure, troubleshoot, support, diagnose, locate and resolve problems related to computer and mobile devices and client-side or cloud-based software, including but not limited to telephony, telecommunications, and peripherals.
• Troubleshoot and perform maintenance on computer and mobile hardware, software, printer, and client-side network related issues.
• Aid in the physical installation and maintenance of network and telephony equipment.
• Maintain or modify existing GIS databases.
• Review existing or incoming data for currency, accuracy, usefulness, quality, or completeness of documentation.
• Assure consistency with city wide standards and practices for data conversion and data maintenance.
• Perform 811 USA marking of outside plant communications cable infrastructure.
• Aid in the planning and coordination of software and applications upgrades.
• Test new equipment, software, or technologies.
• Project management duties (Systems Technician III).

Qualifications

• Systems Technician I: (When assigned to Customer Service/Systems Support)
  • Concepts of server systems.
  • Concepts of Microsoft domain architecture and Microsoft Entra ID.
  • Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) concepts, terminology, and operating systems.
  • Proficiency in client-side computer devices.
  • Proficiency in techniques of computer systems analysis.
• Systems Technician I: (When assigned to GIS)
  • Proficiency in automated drafting and mapping tools and programs, including ESRI-based GIS software, such as Arc/Info, ArcView, ArcPro, AutoCAD software and cartography concepts.
  • Proficiency in Reviewing and maintain meta-data.
  • Proficiency in Knowledge and concepts of Global Positioning Systems (GPS).
  • Proficiency in Knowledge and concepts of drone operating procedures and FAA policies.
  • Proficiency of Reading and interpret surveys, legal descriptions, maps, and aerial photographs.
  • Proficiency in Provide quality assurance and control of GPS data collection.
  • Principles of Geographic Information Systems, Global Position Systems, automated mapping systems, and database management systems and their applied use in the working environment.
• Systems Technician II: (When assigned to Customer Service/Systems Support)
  • In addition to the qualifications of the Systems Technician I listed above:
  • Concepts of server systems.
  • Concepts of Microsoft domain architecture and Microsoft Entra ID.
  • Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) concepts, terminology, and operating systems.
  • Proficiency in client-side computer devices.
  • Proficiency in techniques of computer systems analysis.
• Systems Technician II: (When assigned to GIS)
  • In addition to the qualifications of the Systems Technician I and II listed above:
  • Proficiency in in GIS software and cartography concepts.
  • Proficiency in Reviewing and maintain meta-data.
  • Proficiency in Knowledge and concepts of Global Positioning Systems (GPS).
  • Proficiency in Knowledge and concepts of drone operating procedures and FAA policies.
  • Proficiency of Reading and interpret surveys, legal descriptions, maps, and aerial photographs.
  • Proficiency in Performs quality-control checks of own work or work performed by other Technicians to ensure accuracy and completeness of data and adherence with established policies, procedures and other mandates applicable to areas of assignment and appropriate formatting of GIS products to meet customer requirements.
• Systems Technician III: (When assigned to Customer Service/Systems Support)
  • In addition to the qualifications of the Systems Technician I and II listed above:
  • Mastery in techniques of computer systems analysis.
  • Ability to install, operate, configure, diagnose and repair client-side computer related hardware and software with minimal supervision.
  • Determine users needs and problems, understand requirements and develop effective solutions.
  • Provide assistance to Systems Technician I and II positions.
• Systems Technician III: (When assigned to GIS)
  • In addition to the qualifications of the Systems Technician I, II, and III listed above:
  • Mastery of GIS software and cartography concept.
  • Mastery in Reviewing and maintain meta-data.
  • Mastery in Provide quality assurance and control of GPS data collection.
  • Mastery of Reading and interpret surveys, legal descriptions, maps, and aerial photographs.
  • Mastery of Performing quality-control checks of own work or work performed by other Technicians to ensure accuracy and completeness of data and adherence with established policies, procedures and other mandates applicable to areas of assignment and appropriate formatting of GIS products to meet customer requirements.

Skills

• Developing and maintaining effective working relationships with those contacted in the course of the work.
• Maintaining attention to detail despite interruptions.
• Communicating effectively, both verbally and in writing.
• Following oral and written instructions.
• Documenting and maintaining accurate computer records and procedures.
• Working with, controlling, and maintaining sensitive, confidential information according to legal standards and/or City regulations as required.
• Organizing and managing assigned tasks and requests from customers.
• Working in a team environment or independently, as conditions require.
• Providing excellent customer service and support to both internal and external customers.
• Assisting in maintaining inventory of existing and newly acquired computing hardware/software.
• Working with word processing, database, spreadsheet, and presentation software.
• Aiding in maintaining inventory of existing and newly acquired computing hardware/software.
• Working with vendors to resolve computer device application and client issues.

Training and Experience

• Any combination of experience and training that would likely provide the required knowledge, skills and ability is qualifying.
• A typical way to obtain the knowledge, skills and ability would be.