Systems Technician

Essential Duties And Responsibilities

• Serve as an escalation point for Level 1 support technicians, diagnosing and resolving hardware, software, operating system, and network connectivity issues for desktops, laptops (Windows, macOS, ChromeOS), mobile devices (iOS, Android), printers, peripherals, and classroom technology.
• Perform in-depth troubleshooting of application-specific problems, including educational software, administrative systems, and productivity suites.
• Analyze and resolve issues related to network access, user accounts, permissions, and security protocols.
• Install, configure, deploy, and maintain district-owned computers, mobile devices, and related peripherals according to established standards and imaging processes.
• Manage and administer client-side aspects of enterprise systems, including endpoint management tools (e.g., SCCM, Jamf, Google Admin Console), antivirus software, and software deployment solutions.
• Assist with the maintenance and support of district servers, network infrastructure (LAN/WAN, Wi-Fi), and related systems as directed.
• Provide technical support and guidance to faculty, staff, and students, both remotely and on-site, ensuring timely and effective resolution of technical issues.
• Accurately document all support activities, including problem descriptions, troubleshooting steps, and resolutions, within the district's IT ticketing system.
• Contribute to the creation and maintenance of technical documentation, knowledge base articles, and user guides.
• Assist in maintaining an accurate inventory of IT assets, including hardware, software licenses, and peripherals.
• Participate in IT projects, including technology rollouts, system upgrades, and migrations.
• Collaborate with other IT team members, vendors, and school staff to implement and support technology initiatives.
• Monitor system performance and identify recurring issues, recommending preventative measures or long-term solutions.
• Adhere to district IT policies, procedures, and security best practices.
• Absorb and respond to security incidents as directed.
• Stay current with emerging technologies, industry best practices, and relevant certifications.
• Communicate technical information effectively to both technical and non-technical audiences.
• Maintain a professional and customer-service-oriented demeanor.
• Perform other duties as assigned by the Director of Technology.

Experience

• 3+ years of technical support experience preferred.
• Experience with the selection, installation, configuration, management, and operation of technology infrastructure preferred.
• School District experience preferred.

Specific Skills

• Demonstrated technology skills.
• Knowledge of computer operating systems.
• Knowledge of software data integration.
• Demonstrated interpersonal skills.
• Ability to work as a member of a team.
• Must be courteous and able to deal effectively with people.
• Positive, cooperative, and congenial demeanor.
• Ability to work in an environment with frequent interruptions.
• Understand and facilitate the needs of various personality types.
• Strong organizational and professional skills.
• Ability to complete multiple tasks with minimal supervision.
• Read, write, and do simple computation.
• Work independently and make work-related decisions.
• Communicate effectively both orally and in writing.
• Speak and present in front of a group of District employees.

Benefits

The Spring-Ford Area School District offers a comprehensive benefits package including medical, dental, vision and prescription insurance, as well as paid time off, paid holidays, and a tuition reimbursement program.

Pay

This position is part of the Public School Employees Retirement System (PSERS).

Schedule

The Spring-Ford Area School District offers a comprehensive benefits package including medical, dental, vision and prescription insurance, as well as paid time off, paid holidays, and a tuition reimbursement program. This position is part of the Public School Employees Retirement System (PSERS).

Qualifications

This is an Administrative Support position. The Spring-Ford Area School District offers a comprehensive benefits package including medical, dental, vision and prescription insurance, as well as paid time off, paid holidays, and a tuition reimbursement program. This position is part of the Public School Employees Retirement System (PSERS).

The Spring-Ford Area School District is an Equal Opportunity Employer.

The successful candidate will be required to submit valid Act 34, Act 151, and Act 114 clearances (dated less than 1 year from the start of employment) and a Health Record/TB Test form (dated less than 90 days from the start of employment).