Systems Support Engineer,
This position is onsite at our office located at 6860 W 115th St, Overland Park, KS. The ideal candidate will be based out of our upcoming Mesa, Arizona location and prepared for occasional travel.
About the role
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
OptumRx, a UnitedHealth Group company, specializes in the delivery, clinical management, and affordability of prescription medications and consumer health products. We make healthier happen by creating smarter health care connections to help more than 65 million consumers nationwide realize improved care, lower costs, and a better overall experience. Leveraging expertise, flexible technology, and a network of over 67,000 community pharmacies—along with our own state-of-the-art specialty, home delivery pharmacies, and fulfillment centers—we drive value through transforming capabilities. We are launching several new, state-of-the-art Pharmacy Fulfillment Centers across the United States.
As a Systems Support Engineer, you will be part of a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs.
Responsibilities
- Set up, support, and manage critical automation PCs, servers, and PLCs that run the automated fulfillment pharmacy.
- Interface and communicate with pharmacy workers and stakeholders to understand system problems and provide updates on issue statuses.
- Coordinate with internal and external teams for software upgrades, bug fixes, software patching, and implementing new equipment and features.
- Work closely with partner teams to coordinate project activities during installs and extended support.
- Assist with debugging PLCs, networking, power systems, I/O devices, etc., on the automation line.
- Use data analytic skills to troubleshoot and improve the performance and reliability of equipment and the entire system.
- Other duties as assigned based on business needs.
Requirements
- High School Diploma / GED.
- Must be 18 years of age or older.
- 2+ years of experience in technology support, system management, or another technology administration role.
- Intermediate level of experience with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
- Beginner level of experience in databases, SQL, and data tools.
- Ability to travel up to 10% of the time (domestic).
- Ability to work any of our full-time (40 hours/week), 8-hour shift schedules during normal business hours of 6:00 am - 11:00 pm, Monday - Friday, including occasional overtime or weekends as needed.
Preferred Qualifications
- Experience with administrating Windows systems.
- Experience with applying Windows updates across a network and installing drivers for specific hardware.
- Experience with technology monitoring tools.
- Experience with using a ticketing system (ServiceNow, JIRA, etc.).
- Experience with cable management and station organization.
- Experience in manufacturing, automation, or fulfillment centers.
- Experience in the Pharmacy Benefits Management (PBM) industry.
Skills
- Demonstrated proficiency with problem-solving and delivering within time constraints.
Schedule
- Full-time (40 hours/week), Monday - Friday.
- Normal business hours: 6:00 am - 11:00 pm (flexibility required to work any 8-hour shift within these hours).
- Occasional overtime or weekends may be required based on business needs.
- 2 weeks of onsite training in Mesa, AZ, with hours from 6:00 am - 3:00 pm PST.
Pay
The salary for this role ranges from $72,800 - $130,000 annually based on full-time employment. Pay is based on several factors including local labor markets, education, work experience, and certifications.
Benefits
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).