Systems Support Analyst I

About the Role

Provides support and resolution of support requests. Supports installation of new server and data infrastructure, firmware, software releases, security updates, and application patches. Assists in resolving hardware and software-related problems in the infrastructure. Helps monitor and perform system backups and recovery, and ensures server and data infrastructure availability. Participates in projects such as system installation and upgrades as assigned. Works under direct supervision.

Responsibilities

• Support and resolve support requests
• Install and maintain server and data infrastructure, including firmware, software releases, security updates, and application patches
• Assist in resolving hardware and software-related problems in the infrastructure
• Monitor and perform system backups and recovery
• Monitor server and data infrastructure availability
• Participate in system installation and upgrade projects

Requirements

• Two (2) years of directly related work experience in:
  • Direct administration experience with Microsoft 2008 and above server operating systems and Windows 7 and above workstation operating systems in a corporate domain environment
  • Active Directory group policy
  • Core Microsoft technologies/implementations, including Active Directory Domain Services, Domain Name Services, and Dynamic Host Configuration Protocol
  • VMWare ESX
  • Linux or Unix operating systems
  • Microsoft Exchange and Office 365 Exchange environments
• Strong written and oral communication skills
• Strong customer-service focus
• Highly self-motivated and directed
• Strong attention to detail and organization
• Project management skills
• Ability to effectively prioritize and execute tasks in a deadline-driven environment
• Able to communicate and present complex multidisciplinary ideas in both technical and user-friendly language
• Competent team leadership and ability to transfer knowledge to others
• Strong analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment
• Ability to conduct research into complex issues, standards, and products
• Ability to read and interpret technical documents and procedure manuals
• Must pass BCI, FBI, and UCJIS background check

Qualifications

• Associates degree in a field related to computer hardware, software, or information systems
• Preferred IT-related professional certifications (not limited to):
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Linux+
  • CompTIA Security+
  • Microsoft Certified IT Professional (MCITP)
  • MTA: IT Infrastructure
  • MCSA: Windows Server
  • Microsoft Certified Systems Engineers (MCSE)
  • Microsoft Certified Technology Specialist (MCTS)
  • VMware Certified Professional (VCP)
  • Red Hat Certified Engineer (RHCE)
• An equivalent combination of relevant education and experience may be considered

Pay

$27.84 per hour or more depending on experience

Benefits

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts
• Health and Wellness Clinics for on-site medical care at no cost to employees, spouses, and dependent children
• 22 days of accrued paid time off (13 vacation days and 9 sick days), increasing with tenure at UTA
• 10 paid holidays and two paid floating holidays per year
• Retirement options:
  • Pension Plan with 5-year vesting schedule
  • 457 Contribution Plan, available for immediate contributions and company matching
• Generous tuition reimbursement for higher education (bachelor’s and master’s degrees)
• Training, development, and career advancement opportunities
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment)
• Free transit passes for employee, spouse, and dependent children
• Employee assistance program (includes counseling, legal services, financial planning, etc.)
• UTA Well – a comprehensive wellness program supporting employees and dependents in their health and wellness goals
• Free on-site fitness facilities and discounted membership to VASA Fitness