Systems Support Admin (Temporary, Part-time)

BASIC PURPOSE

The purpose of this temporary position is to provide additional operational and system support to the Web Development team during periods of increased workload and ongoing project activity. This role will assist with system testing, documentation, and help desk ticket support to help maintain system stability and support business users.

Basic Duties And Responsibilities

• Support help desk operations by reviewing, assigning, updating, and resolving tickets as appropriate.
• Perform ticket clean up and backlog maintenance to ensure accurate status tracking and documentation.
• Aid in creating and maintaining system documentation, including SharePoint Online process and configuration documentation.
• Aid in functional and regression testing of web applications, workflows, and system updates, including SharePoint Online and K2 environments.
• Support administrative tasks such as SharePoint security group setup and maintenance under guidance.
• Collaborate with developers and analysts to identify issues, validate fixes, and support ongoing system improvements.

Position Requirements

• A High School Diploma or GED is required.
• Strong communication skills, both written and verbal, are essential.
• Technical proficiency with Microsoft 365 and SharePoint is necessary.
• A high level of attention to detail and willingness to follow documented processes are important.
• A general understanding of software applications, web systems, or IT environments is preferred.

Temporary, Part-Time Position

This is a temporary, part-time position. Interested Candidates Should Submit Cover Letter and Salary History When Applying. An Equal Opportunity Employer M/F/D/V