Systems Supervisor

We need to output HTML fragment with sections: About the role (already present), Responsibilities (What You Will Be Doing), Requirements (Required Qualifications), maybe Preferred Qualifications as a separate section? Could be under Requirements or separate. Benefits: "What We Offer You" includes bullet points and salary range. Pay: we have salary range. Schedule: not mentioned. So we include sections: About the role (maybe not needed? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we include About the role heading with its content (the paragraph after "About The Role"). Responsibilities: list of duties from "What You Will Be Doing". Use

• . Requirements: maybe combine Required Qualifications and Preferred Qualifications? Could have separate sections: Requirements (Required Qualifications) and Preferred Qualifications (maybe as Skills?). But instruction: prefer a few substantive sections over many thin ones. Could combine Required and Preferred into Requirements? But they are distinct. Could have Requirements (Required Qualifications) and then maybe a Skills section for preferred? However they said use headings like Qualifications, Skills, Benefits, Pay, Schedule. So we could have:

  About the role

  ...

  Responsibilities

  ...

  Requirements

  ...
  (Required Qualifications)

  Preferred Qualifications

  ...

  Benefits

  ...
  (What We Offer You bullet points)

  Pay

  Salary range: $91,350.00 - $155,300.00

  We must not include boilerplate like EEOC, Privacy Statement, etc. Also remove duplicated lines. Ensure we preserve all substantive information. We need to extract the About the role paragraph: It starts after "About The Role". The text: "As a Manager, Systems Administration, you will lead a team responsible for the reliability, performance, security, and scalability of enterprise infrastructure environments that support critical business operations and fintech services. You will oversee system administration practices, operational excellence initiatives, and infrastructure modernization efforts across server, cloud, virtualization, and platform technologies. You will partner closely with technology, security, engineering, business stakeholders, and client leaders to deliver stable and resilient technology services. This role is focused on leadership, operational excellence, client engagement, team development, and service delivery rather than day-to-day technical administration. While a strong technical foundation is required, success in this position is driven by leadership, stakeholder management, operational outcomes, and team performance. The successful candidate will leverage prior technical experience to provide guidance, coaching, and informed decision-making across the technologies supported by the team while leading day-to-day operational activities. Success in this role is measured through system availability, security compliance, service quality, operational efficiency, stakeholder satisfaction, and team development." We'll put that in

  . Responsibilities: list each bullet from "What You Will Be Doing". Let's extract each sentence that starts with a verb. The block: "Lead, mentor, and develop systems administration professionals while fostering a culture of accountability and continuous improvement Manage employee performance, coaching, career development, succession planning, hiring, and workforce planning activities for the team Manage enterprise infrastructure operations to ensure availability, performance, security, and reliability of critical systems Oversee administration of Windows, Linux, virtualized, cloud, and hybrid infrastructure environments Establish operational objectives, service standards, and performance metrics aligned to business priorities Drive infrastructure modernization, automation, and optimization initiatives to improve efficiency and reduce operational risk Partner with cybersecurity teams to implement and maintain security controls, patch management, and compliance requirements Lead incident management, root cause analysis, problem resolution, and service restoration activities Manage capacity planning, system lifecycle management, backup strategies, and disaster recovery readiness Collaborate with cross-functional technology teams to support application delivery, platform integration, and infrastructure projects Develop and maintain operational processes, technical standards, documentation, and governance practices Act as the technical quarterback for all Managed IT services supporting the client Serve as the technical trusted advisor Coordinate across engineering, operations, cloud, security, and support teams to meet client needs Lead service delivery efforts and bring together the right teams to resolve issues and drive outcomes Manage and guide direct team members when applicable Build strong relationships with client stakeholders through regular meetings Partner with account management team for future business needs, projects, and technology roadmaps with clients Help ensure FIS services evolve to keep pace with client expectations Identify risks, gaps, and opportunities for service improvement Support escalations and coordinate resolution of critical issues Lead regular service reviews and continuous improvement initiatives Partner with Account Management to align service delivery with client goals Promote collaboration, accountability, and a proactive client experience across all supporting teams" We'll put each as

• . Requirements (Required Qualifications): list each bullet: "Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience Experience leading systems administration, infrastructure operations, or platform support teams Strong understanding of enterprise operating systems, server infrastructure, virtualization platforms, cloud technologies, and infrastructure operations gained through prior hands-on experience, with the ability to provide technical leadership and informed guidance across supported technologies Experience managing infrastructure performance, availability, capacity, and operational service delivery Knowledge of networking fundamentals, identity and access management, security controls, and infrastructure monitoring Experience with automation and scripting technologies such as PowerShell, Python, Bash, or similar tools Strong problem-solving, analytical, communication, stakeholder management, and decision-making skills Ability to manage competing priorities, lead change initiatives, and drive operational improvements in complex environments Experience leading teams supporting both end-user computing and server infrastructure environments Experience leading geographically distributed teams responsible for supporting mission-critical services in a 24x7 operational environment This role is based onsite at a client location and requires the ability to effectively lead and manage both onsite and remote team members Ability to communicate complex technical concepts effectively to audiences with varying levels of technical expertise Experience building and maintaining trusted client and stakeholder relationships in a service delivery environment" We'll put each as
• . Preferred Qualifications: list each bullet: "Experience managing enterprise Microsoft technologies, including Active Directory, Windows Server, Microsoft 365, Azure, and related infrastructure platforms Experience developing and reporting on operational KPIs, SLAs, and service performance metrics Experience supporting cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform Industry certifications such as Microsoft, AWS, Azure, VMware, ITIL, or related infrastructure credentials Experience with infrastructure-as-code, configuration management, and DevOps practices Knowledge of financial technology, regulated environments, or highly available enterprise systems Experience with enterprise monitoring, observability, and service management platforms" We'll put each as
• . Benefits: from "What We Offer You": bullet list: "Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits" We'll put each as
• . Pay: we have salary range: "$91,350.00 - $155,300.00". We'll put in

  . Schedule: not present, so omit. We must not include any boilerplate like "Privacy Statement", "EEOC Statement", etc. Now output HTML fragment only. Let's craft:

  About the role

  As a Manager, Systems Administration, you will lead a team responsible for the reliability, performance, security, and scalability of enterprise infrastructure environments that support critical business operations and fintech services. You will oversee system administration practices, operational excellence initiatives, and infrastructure modernization efforts across server, cloud, virtualization, and platform technologies. You will partner closely with technology, security, engineering, business stakeholders, and client leaders to deliver stable and resilient technology services. This role is focused on leadership, operational excellence, client engagement, team development, and service delivery rather than day-to-day technical administration. While a strong technical foundation is required, success in this position is driven by leadership, stakeholder management, operational outcomes, and team performance. The successful candidate will leverage prior technical experience to provide guidance, coaching, and informed decision-making across the technologies supported by the team while leading day-to-day operational activities. Success in this role is measured through system availability, security compliance, service quality, operational efficiency, stakeholder satisfaction, and team development.

  Responsibilities

  • Lead, mentor, and develop systems administration professionals while fostering a culture of accountability and continuous improvement
  • Manage employee performance, coaching, career development, succession planning, hiring, and workforce planning activities for the team
  • Manage enterprise infrastructure operations to ensure availability, performance, security, and reliability of critical systems
  • Oversee administration of Windows, Linux, virtualized, cloud, and hybrid infrastructure environments
  • Establish operational objectives, service standards, and performance metrics aligned to business priorities
  • Drive infrastructure modernization, automation, and optimization initiatives to improve efficiency and reduce operational risk
  • Partner with cybersecurity teams to implement and maintain security controls, patch management, and compliance requirements
  • Lead incident management, root cause analysis, problem resolution, and service restoration activities
  • Manage capacity planning, system lifecycle management, backup strategies, and disaster recovery readiness
  • Collaborate with cross-functional technology teams to support application delivery, platform integration, and infrastructure projects
  • Develop and maintain operational processes, technical standards, documentation, and governance practices
  • Act as the technical quarterback for all Managed IT services supporting the client
  • Serve as the technical trusted advisor
  • Coordinate across engineering, operations, cloud, security, and support teams to meet client needs
  • Lead service delivery efforts and bring together the right teams to resolve issues and drive outcomes
  • Manage and guide direct team members when applicable
  • Build strong relationships with client stakeholders through regular meetings
  • Partner with account management team for future business needs, projects, and technology roadmaps with clients
  • Help ensure FIS services evolve to keep pace with client expectations
  • Identify risks, gaps, and opportunities for service improvement
  • Support escalations and coordinate resolution of critical issues
  • Lead regular service reviews and continuous improvement initiatives
  • Partner with Account Management to align service delivery with client goals
  • Promote collaboration, accountability, and a proactive client experience across all supporting teams

  Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience
  • Experience leading systems administration, infrastructure operations, or platform support teams
  • Strong understanding of enterprise operating systems, server infrastructure, virtualization platforms, cloud technologies, and infrastructure operations gained through prior hands-on experience, with the ability to provide technical leadership and informed guidance across supported technologies
  • Experience managing infrastructure performance, availability, capacity, and operational service delivery
  • Knowledge of networking fundamentals, identity and access management, security controls, and infrastructure monitoring
  • Experience with automation and scripting technologies such as PowerShell, Python, Bash, or similar tools
  • Strong problem-solving, analytical, communication, stakeholder management, and decision-making skills
  • Ability to manage competing priorities, lead change initiatives, and drive operational improvements in complex environments
  • Experience leading teams supporting both end-user computing and server infrastructure environments
  • Experience leading geographically distributed teams responsible for supporting mission-critical services in a 24x7 operational environment
  • This role is based onsite at a client location and requires the ability to effectively lead and manage both onsite and remote team members